Vincenzo BASIRICO'
Valderice
Summary
With a proven track record at Banca Don Rizzo Credito Cooperativo Di Alcamo, I excel in compliance awareness and interpersonal skills, significantly enhancing customer satisfaction and operational efficiency. My expertise spans from creative content creation at Bonagia Eventi to adeptly managing financial transactions, showcasing a blend of hard and soft skills critical for dynamic business environments.
Professional with solid experience in banking support, adept at resolving customer inquiries and fostering positive relationships. Proven ability to collaborate effectively with team members and adapt to evolving demands. Highly skilled in problem-solving, active listening, and maintaining composure under pressure. Reliable and focused on delivering exceptional results in customer-centric environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Banking Customer Service Representative
Banca Don Rizzo Credito Cooperativo Di Alcamo
12.2018 - 07.2024
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
- Conducted customer satisfaction surveys to gather feedback, leading to service improvements.
Scrittore Di Progetti Per Eventi
Bonagia Eventi - Flaca Eventi
01.2015 - 01.2024
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Generated ideas for new content series or formats based on audience interests and market trends.
- Revitalized social media presence by introducing consistent and authentic content voice, growing followership and enhancing user interaction.
- Coordinated with graphic designers to produce multimedia content that complemented and enhanced written articles, increasing overall content consumption.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
Event Organizer
Tuna Fish Fest
07.2017 - 07.2023
- Coordinated schedules and timelines for events.
- Increased event attendance by strategically marketing and promoting events through various channels.
- Created engaging visual materials such as invitations, programs, banners, signage to promote consistent branding across all aspects of the event experience.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Coordinated logistics for large-scale events, including venue selection, catering arrangements, transportation services, and accommodations for guests.
- Established strong relationships with key stakeholders in order to collaborate effectively on projects leading to successful outcomes.
- Managed budgets for multiple events, ensuring cost-effective allocation of resources and maximizing returns on investment.
- Developed partnerships with local businesses to secure sponsorships, enhancing event funding and visibility.
Bank Teller
BCC Sen. P. Grammatico Di Paceco
08.2012 - 11.2018
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
Bed and Breakfast Proprietor
B&B Aldebaran - Paceco
01.2004 - 12.2016
- Evaluated guest feedback to identify areas for improvement, enhancing overall operational efficiency and customer satisfaction.
- Collaborated with local businesses and attractions to promote tourism in the area, boosting regional economic growth.
- Cultivated relationships with suppliers to ensure timely delivery of high-quality products at competitive prices.
- Managed daily operations, including reservations, housekeeping, and maintenance, for seamless guest experiences.
- Designed visually appealing promotional materials for print advertising campaigns that showcased unique features of the bed and breakfast.
- Developed innovative marketing strategies to attract new clientele and increase overall bookings.
- Managed financials including budgeting, expense tracking, payroll processing, and tax reporting for optimal profitability.
- Continuously updated knowledge of industry trends to maintain a competitive edge within the market.
Security Officer Supervisor - America's Cup 2005
Triumph Group Roma
08.2005 - 10.2005
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Education
MBA - Economia E Marketing
Università Telematica Pegaso
03-2025
Skills
- Compliance awareness
- Sales proficiency
- Strong numeracy skills
- Client confidentiality
- Credit solutions guidance
- Banking software
- Computer skills
- Transaction processing
- Product knowledge
- POS systems expert
- Customer data confidentiality
- Interpersonal skills
- Creative writing
- Grammar usage
- Content creation
- Content editing
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Elementary (A2)
Timeline
Banking Customer Service Representative
Banca Don Rizzo Credito Cooperativo Di Alcamo
12.2018 - 07.2024
Event Organizer
Tuna Fish Fest
07.2017 - 07.2023
Scrittore Di Progetti Per Eventi
Bonagia Eventi - Flaca Eventi
01.2015 - 01.2024
Bank Teller
BCC Sen. P. Grammatico Di Paceco
08.2012 - 11.2018
Security Officer Supervisor - America's Cup 2005
Triumph Group Roma
08.2005 - 10.2005
Bed and Breakfast Proprietor
B&B Aldebaran - Paceco
01.2004 - 12.2016
MBA - Economia E Marketing
Università Telematica Pegaso
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