Vincenzo Cicala

• Performed compliance reviews for Anti-Money Laundering, Combating the Financing of Terrorism and Anti-Fraud with Western Union Polices & Procedures, Italian and EU law.
• Daily and advanced MC Excel.
• Identified deficiencies, discrepancies, misinformation and compliance issues with loan documentation in order to determine ineligibility or acceptance status and return non-compliant packages to teams for resolution.

EXPERIENCE

• Provided strategic and operational recommendations for digital marketing campaigns with Google Tools in order to maximize clients' ROI.
• Implemented conversions and goals technically through Google platforms and codes.
• Performed and verified the implementation of web based products with customers
• Gave guidance, support and train customers on how to use products
• Delivered high quality service to customers, exceeding client expectations and quality scoring measures

CAREER HIGHLIGHTS:

• Fast Track: 5 months’ promotion to exclusive consultancy of Google High Touchs (clients who invest over € 250.000 on Google Platforms every three months). Promoted to consulting on Google L2 and L3 products after two and a half months.
• Multitasking: Managed over 50 Google advertisers per week.
• Estimated customer satisfaction: cSAT over 98%

• Managed SEO of newspaper webpage.
• Edited and wrote articles. (Business, politics, culture).