Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Vincenzo Cortese

Vincenzo Cortese

Maddaloni

Summary

Proven Cabin Crew Member at Ryanair, adept in enhancing customer satisfaction and maintaining cabin safety. Demonstrated reliability through effective crisis management and exceptional in-flight service. Skilled in multilingual communication and safety awareness, ensuring compliance and passenger comfort. Achieved significant improvements in passenger feedback scores.

Overview

1
1
year of professional experience

Work History

Cabin Crew Member

Ryanair
07.2023 - Current
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Implemented safety protocols to maintain regulations compliance.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.

Education

Italian ESA And French BAC - Foreign Languages And Literatures

Liceo Statale Alessandro Manzoni
Caserta, Italy
07.2022

Skills

  • Customer assistance
  • Reliability and punctuality
  • Equipment monitoring
  • Cultural sensitivity
  • Safety awareness
  • Assertiveness
  • Food and beverage service
  • Multilingual proficiency
  • Passenger assistance
  • Disability services

Languages

English
Advanced (C1)
French
Upper intermediate (B2)
German
Intermediate (B1)
Spanish
Elementary (A2)
Chinese (Cantonese)
Beginner (A1)
Italian
Bilingual or Proficient (C2)

Timeline

Cabin Crew Member

Ryanair
07.2023 - Current

Italian ESA And French BAC - Foreign Languages And Literatures

Liceo Statale Alessandro Manzoni

Similar Profiles

CREATE PROFILE
Vincenzo Cortese