Vincenzo Zagari
Malmö
Summary
A reliable person with a strong motivation to grow professionally, he knows how to carry out assigned tasks with commitment and determination, always acting in compliance with the feedback and recommendations of colleagues and superiors with a view to continuously improving the service. Excellent communication skills and excellent knowledge of the English language.
Overview
17
17
years of professional experience
Work History
Receptionist
Palestre Italiane SRL
11.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Informed customers of promotions to increase sales productivity and volume.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Ducati Warehouse Operative
Ducati
01.2018 - 06.2024
- Manual handling of goods and use of forklifts, lift trucks and pallet trucks.
- Transfer of products from the warehouse to the loading and shipping area.
- Checking of incoming goods to verify their quantity and quality.
- Preparing pallets for storage and shipping.
- Storing goods according to the criteria established to facilitate the retrieval of packages to be loaded onto vehicles.
- Optimizing storage areas in order to maximize access and meet the needs of different types of products with specific weights, dimensions or shapes.
- Loading and unloading of vehicles and checking the transport documents for the goods.
Marketing specialist
Freelancer
01.2019 - 01.2024
- Management of operational marketing strategies to support sales in lead generation and acquisition activities.
- Evaluation of reports and KPIs to support strategic decisions and brand awareness, sales and customer loyalty activities.
- Psychographic study of the target to model suitable strategies and adequately intercept needs with suitable products/services.
- Planning of marketing activities to achieve objectives in terms of customer acquisition, branding and increase in volumes and margins.
- Market and competition analysis to define brand identity and product positioning.
- Monitoring of activities carried out on blogs, websites and social media through analysis of strategies, KPIs and emerging trends.
- Coordination of the work team and customers to achieve planned objectives and achieve high levels of customer satisfaction.
- Participation in meetings and industry events to identify new commercial partnership opportunities.
- Analysis and monitoring of the main industry KPIs, such as brand reputation, brand awareness and customer satisfaction.
- Preparation of multi-channel communication activities in compliance with the company brand identity.
Metal Worker
Cefla SC (Dental Chairs)
10.2018 - 12.2018
- Processing and assembly of metal components.
- Performance of assigned tasks with safety clothing and safety devices.
- Assembly and packaging of finished products.
- Checking of finished or semi-finished products to ensure they comply with established tolerances.
- Identification of anomalies in processing and reporting to the manager.
- Performance of quality control on metal components and performance of finishing.
Metal Worker
CEFLA SC (Shelf Systems)
06.2017 - 09.2017
- Processing and assembly of metal components.
- Cleaning and tidying up the workstation.
- Carrying out assigned tasks with safety clothing and safety devices.
- Checking finished or semi-finished products to ensure they meet established tolerances.
- Manual processing of components and assemblies ensuring precision and speed.
Metal Worker
PWB SRL
04.2017 - 05.2017
- Perform assigned tasks wearing safety clothing and safety devices.
- Check finished or semi-finished products to ensure they meet established tolerances.
- Identify anomalies in processing and report to the manager.
- Use a wide range of equipment, including chainsaws, sanders, grinders, presses, drills, forklifts and basic hand tools.
Metal Worker
Tazzari - Aluminum Foundries
03.2017 - 03.2017
- Processing and assembly of metal components.
- Performing assigned tasks with safety clothing and safety devices.
- Starting machinery and checking correct operation during processing phases.
- Checking finished or semi-finished products to ensure they comply with established tolerances.
- Identifying anomalies in processing and reporting them to the person in charge.
Fish Seller
Fish Shop
06.2008 - 12.2016
- Listening to the needs and desires of customers in order to identify and recommend the products that are most suitable for them.
- Achieving sales objectives and customer loyalty.
- Advising customers on choosing the products that best suit their needs.
- Conducting inventories and managing stocks and warehouse inventory.
- Setting up shop windows and shelves and displays within the store.
- Taking care of cleaning and sanitizing the sales areas.
- Taking care of restocking goods based on customer requests and sales trends.
- Collaborating on customer loyalty, accompanying them in choosing purchases and ensuring their satisfaction.
- Managing paper and electronic payments and issuing invoices and receipts.
- Reorganizing display spaces, ensuring that goods are positioned correctly.
- Up-to-date knowledge of the products on sale, payment methods and safety standards.
Education
High School Diploma -
ITIS E. Fermi - Industrial Technical Institute
Bagnara Calabra, Italy06.2011
Skills
- Use of forklift and pallet truck
- Teamworking
- Knowledge of accident prevention procedures
- Predisposition for contact with the public
- Packaging and labeling procedures and tools
- Warehouse management techniques
- Web marketing
- Marketing campaigns
- Sales experience
- Data entry
- File management
- Mail handling
- Document management
Nome e informazioni di contatto
Lingue
Inglese
Avanzato
C1
Italiano
Bilingual or Proficient (C2)
Personal Information
Disclaimer
Autorizzo il trattamento dei dati personali contenuti nel mio CV ex art. 13 del decreto legislativo 196/2003 e art. 13 del regolamento UE 2016/679 sulla protezione dei singoli cittadini in merito al trattamento dei dati personali
Timeline
Receptionist
Palestre Italiane SRL
11.2024 - Current
Marketing specialist
Freelancer
01.2019 - 01.2024
Metal Worker
Cefla SC (Dental Chairs)
10.2018 - 12.2018
Ducati Warehouse Operative
Ducati
01.2018 - 06.2024
Metal Worker
CEFLA SC (Shelf Systems)
06.2017 - 09.2017
Metal Worker
PWB SRL
04.2017 - 05.2017
Metal Worker
Tazzari - Aluminum Foundries
03.2017 - 03.2017
Fish Seller
Fish Shop
06.2008 - 12.2016
High School Diploma -
ITIS E. Fermi - Industrial Technical Institute
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