Virna Causa
Biot
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Brand Ambassador Team Lead
Excess Catamarans, Beneteau Group
Europe
01.2019 - Current
- Registration of potential Leads with the help of data base tools during boat shows across Europe
- Mentored new Brand Ambassadors to ensure consistent messaging and best practices were followed across the team.
- Exemplified exceptional professionalism while representing the brand at trade shows, conferences, and community events.
- Managed inventory levels at promotional events, ensuring timely replenishment of products for optimal customer satisfaction.
Brand Uniformity Developer
Excess Catamarans
Europe
02.2022 - 11.2023
- Travel to different countries to visit the premises of our network of distributors , conducting checklists, interviews and photo shooting to enhance brand uniformity and build trust and recognition
- Analyses of touchpoints like websites and social media to develop strategic checklist and assure client connection with the brand
Crew Recruiter
Cosmo Crew, MLC certified YACHT CREW Recruitment Agency
Antibes
09.2008 - 04.2018
- Set up of the Company and Brand launch, office renovation and day to day company management including: Marketing and Accounting, Client Accounts Portfolio, Crew Recruitment, Safety Security Standard compliance
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Studied job descriptions and qualifications to determine applicant requirements.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
Hostess/Translator
Motor Yacht Kiss the Sky
Mediterranean Sea
06.2006 - 01.2008
- Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
- Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
- Participated actively in ongoing training sessions to stay current on industry best practices related to safety regulations or hospitality trends.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
German Consumer Support
Symantec
Dublin, Ireland
07.2005 - 05.2006
- Provided technical assistance to customers experiencing difficulties with product functionality or installation, guiding them through step-by-step troubleshooting procedures.
- Listened to each customer's needs, accurately answered questions, identified problems and presented solutions.
- Participated in ongoing training sessions to keep skills sharp and ensure adherence to evolving industry best practices.
Tourist Office Concierge
Genoa “Porto Antico” Tourist Office
Genova Porto Antico, Italy
08.1998 - 06.2005
- Conducted thorough research on local attractions, ensuring an extensive knowledge base to draw from when assisting tourists.
- Trained new team members on best practices for providing outstanding service within tourist information offices.
- Established strong relationships with local businesses to promote their services to tourists, increasing overall customer satisfaction.
- Developed a comprehensive database of regional attractions, ensuring up-to-date and accurate information for visitors.
- Provided exceptional customer service through attentive listening and thoughtful recommendations tailored to individual preferences.
Education
Honours Degree - English, French, German,Italian
Language And Foreign Culture University
Genoa, Italy06.2005
Skills
- Fluent in English (TOEIC 935), German(BRIGHT Deutsch), French and Italian mother tongue
- Customer Engagement
- Problem-solving and multitasking abilities
- Organizational Skills
- Team Collaboration
- Exceptional communication
- Brand Awareness
HOBBIES
Volley, Kayak, Paddle, Zumba
Timeline
Brand Uniformity Developer
Excess Catamarans
02.2022 - 11.2023
Brand Ambassador Team Lead
Excess Catamarans, Beneteau Group
01.2019 - Current
Crew Recruiter
Cosmo Crew, MLC certified YACHT CREW Recruitment Agency
09.2008 - 04.2018
Hostess/Translator
Motor Yacht Kiss the Sky
06.2006 - 01.2008
German Consumer Support
Symantec
07.2005 - 05.2006
Tourist Office Concierge
Genoa “Porto Antico” Tourist Office
08.1998 - 06.2005
Honours Degree - English, French, German,Italian
Language And Foreign Culture University