Virna Causa
Biot
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Brand Ambassador Team Lead
Excess Catamarans, Beneteau Group
01.2019 - Current
- Registration of potential Leads with the help of data base tools during boat shows across Europe
- Mentored new Brand Ambassadors to ensure consistent messaging and best practices were followed across the team.
- Exemplified exceptional professionalism while representing the brand at trade shows, conferences, and community events.
- Managed inventory levels at promotional events, ensuring timely replenishment of products for optimal customer satisfaction.
Brand Uniformity Developer
Excess Catamarans
02.2022 - 11.2023
- Travel to different countries to visit the premises of our network of distributors , conducting checklists, interviews and photo shooting to enhance brand uniformity and build trust and recognition
- Analyses of touchpoints like websites and social media to develop strategic checklist and assure client connection with the brand
Crew Recruiter
Cosmo Crew, MLC certified YACHT CREW Recruitment Agency
09.2008 - 04.2018
- Set up of the Company and Brand launch, office renovation and day to day company management including: Marketing and Accounting, Client Accounts Portfolio, Crew Recruitment, Safety Security Standard compliance
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Studied job descriptions and qualifications to determine applicant requirements.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
Hostess/Translator
Motor Yacht Kiss the Sky
06.2006 - 01.2008
- Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
- Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
- Participated actively in ongoing training sessions to stay current on industry best practices related to safety regulations or hospitality trends.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
German Consumer Support
Symantec
07.2005 - 05.2006
- Provided technical assistance to customers experiencing difficulties with product functionality or installation, guiding them through step-by-step troubleshooting procedures.
- Listened to each customer's needs, accurately answered questions, identified problems and presented solutions.
- Participated in ongoing training sessions to keep skills sharp and ensure adherence to evolving industry best practices.
Tourist Office Concierge
Genoa “Porto Antico” Tourist Office
08.1998 - 06.2005
- Conducted thorough research on local attractions, ensuring an extensive knowledge base to draw from when assisting tourists.
- Trained new team members on best practices for providing outstanding service within tourist information offices.
- Established strong relationships with local businesses to promote their services to tourists, increasing overall customer satisfaction.
- Developed a comprehensive database of regional attractions, ensuring up-to-date and accurate information for visitors.
- Provided exceptional customer service through attentive listening and thoughtful recommendations tailored to individual preferences.
Education
Honours Degree - English, French, German,Italian
Language And Foreign Culture University
Genoa, Italy06.2005
Skills
- Fluent in English (TOEIC 935), German(BRIGHT Deutsch), French and Italian mother tongue
- Customer Engagement
- Problem-solving and multitasking abilities
- Organizational Skills
- Team Collaboration
- Exceptional communication
- Brand Awareness
HOBBIES
Volley, Kayak, Paddle, Zumba
Timeline
Brand Uniformity Developer
Excess Catamarans
02.2022 - 11.2023
Brand Ambassador Team Lead
Excess Catamarans, Beneteau Group
01.2019 - Current
Crew Recruiter
Cosmo Crew, MLC certified YACHT CREW Recruitment Agency
09.2008 - 04.2018
Hostess/Translator
Motor Yacht Kiss the Sky
06.2006 - 01.2008
German Consumer Support
Symantec
07.2005 - 05.2006
Tourist Office Concierge
Genoa “Porto Antico” Tourist Office
08.1998 - 06.2005
Honours Degree - English, French, German,Italian
Language And Foreign Culture University
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