Vito Genna
Palermo
Summary
Developed in fast-paced IT environment, bringing critical thinking and problem-solving skills to new challenges. Facilitated user support and managed hardware and software issues, ensuring smooth operation and client satisfaction. Seeking to transition into new field, leveraging technical expertise and solution-oriented approach.
Overview
3
3
years of professional experience
Work History
IT Technician
S3K S.p.A. - Security of the Third Millennium
12.2021 - 10.2024
- Installed and configured hardware and software for optimal system performance.
- Diagnosed and resolved technical issues to ensure minimal downtime.
- Provided technical support to end-users, enhancing overall user satisfaction.
- Maintained IT inventory, tracking equipment status and lifecycle management.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
Warehouse Associate
S3K S.p.A. - Security of the Third Millennium
12.2021 - 10.2024
- Operated forklifts and pallet jacks to transport materials efficiently throughout the warehouse.
- Managed inventory levels, ensuring accurate stock counts and timely reordering of supplies.
- Collaborated with team members to optimize workflow and maintain safety standards in work areas.
- Trained new employees on warehouse procedures, equipment operation, and safety compliance.
Education
Antonio Ugo Comprehensive Institute
Palermo, ItalySkills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Troubleshooting and Diagnostics
- Help desk support
- Hardware diagnostics
- Computer system diagnostics software
Languages
English
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)
Timeline
IT Technician
S3K S.p.A. - Security of the Third Millennium
12.2021 - 10.2024
Warehouse Associate
S3K S.p.A. - Security of the Third Millennium
12.2021 - 10.2024
Antonio Ugo Comprehensive Institute