Vittoria Colussi
London
Summary
I am an experienced and dedicated professional with a strong background in customer service. I am known for solving problems effectively and taking initiative. I always bring a positive attitude and friendly demeanour to my work. I have a track record of delivering high-quality results and can work well both independently and in a team. I have excellent communication skills and stay up-to-date with industry trends. I am passionate about building strong relationships and providing great service. I am eager to join a dynamic team and help the organization succeed.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Junior Cabin Crew
WizzAir Uk
Luton, Bedfordshire
2024.03 - Current
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Regularly monitored cabin throughout flight to verify security.
- Prepared cabin and passengers for safe landing.
- Greeted passengers upon boarding and exiting aircraft.
Sales assistant
Mad world Fancy dress
London
2023.10 - 2024.03
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Worked energetically to maintain efficient operations during peak trading hours.
Cashier
Zara UK
London
2022.10 - 2023.07
- Displayed and restocked merchandise by following brand guidelines.
- Educated customers on promotions, offers, and special events to enhance product sales.
- Completed opening and closing procedures each day.
- Processed sales, exchange, and refund transactions efficiently to reduce customer waiting times.
Sale Assistant
Zara UK
Liverpool
2021.09 - 2022.10
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Performed accurate cash counts at store opening and closing.
- Assisted in smooth running of shop floor processes by helping customers locate items and ensuring signage and pricing accuracy.
Warehouse Worker
Gap Personell
Liverpool, Merseyside
2021.02 - 2021.09
- Maintained clean and safe work area.
- Remained flexible to scheduling needs of business, including evening and weekend shifts.
Sale Assistant
Denim Factory Srl
Udine, Italy
2019.10 - 2020.12
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
- Used exceptional visual merchandising skills to create engaging product displays, generating customer interest.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
Sales Assistant
Zara Italia Srl
Udine, Italy
2019.08 - 2019.09
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Worked energetically to maintain efficient operations during peak trading hours.
- Updated product labelling and promotional pricing.
Sales Assistant
Denim Factory Srl
Udine, Italy
2018.11 - 2019.09
- Built lasting relationships with clients through customer service interactions.
- Operated cash registers with accuracy and processed cash and card transactions.
- Educated customers on product and service offerings, engaging in special offers and promotions to increase sales.
- Recommended merchandise based on exact customer needs, improving sales conversion rates.
Education
Bachelor of Science - Medical Bioscience
London Metropolitan University
London 2022.09 -
High School Diploma - Science
E.E.PROF VICTOR MIGUEL ROMANO
Sao Paulo 2016.02 - 2017.11
Skills
- Outgoing and enthusiastic
- Self-motivated
- Results-orientated
- Customer Service
Languages
Italian, Portuguese
Native language
English
Intermediate
B1
Italian
Native
Portuguese
Fluent
Spanish
Elementary
A2
Timeline
Junior Cabin Crew
WizzAir Uk
2024.03 - Current
Sales assistant
Mad world Fancy dress
2023.10 - 2024.03
Cashier
Zara UK
2022.10 - 2023.07
Bachelor of Science - Medical Bioscience
London Metropolitan University
2022.09 -
Sale Assistant
Zara UK
2021.09 - 2022.10
Warehouse Worker
Gap Personell
2021.02 - 2021.09
Sale Assistant
Denim Factory Srl
2019.10 - 2020.12
Sales Assistant
Zara Italia Srl
2019.08 - 2019.09
Sales Assistant
Denim Factory Srl
2018.11 - 2019.09
High School Diploma - Science
E.E.PROF VICTOR MIGUEL ROMANO
2016.02 - 2017.11