VITTORIA SPADA

Financial Instruments accounting department:

• Verified the consistency of accounting data in reports related to insurance funds (segregated funds, open pension funds, and associated taxation) to ensure compliance with IT GAAP.
• Utilized accounting Software: SimCorp Sofia, S/4HANA
• Developed and maintained reusable Excel spreadsheets, optimizing analysis efficiency through advanced formulas and pivot tables.
• Updated procedure manuals to align with current practices and guidelines, providing enhanced support to the team.
• Improved the quality of data verification by maintaining consistent communication with the investment, IT, and banking departments.

• Greeted and assisted international guests, providing high-quality service by anticipating their needs (such as maintaining a comfortable environment and offering refreshments) and ensuring all requests were promptly addressed through open communication with other departments.
• Achieved sales targets by promoting personalized treatments and coordinating with therapists to create effective promotional flyers.
• Managed calls, emails, and appointments, balancing guests' preferences—who often used the spa after outings—with therapists' availability to ensure no one was overburdened.
• Handled payments, processed transactions and updated relevant records.
• Enhanced procedure manuals and developed a comprehensive improvement plan for the next season.