VITTORIO DE GIUSEPPE
VERDELLINO
Summary
Experienced and detail-oriented professional with a strong background in call handling and Salesforce. Exceptional communication skills and a focus on delivering high-quality service. Skilled in problem-solving and prioritization, ensuring efficiency and professionalism in all situations. Known for providing customers with a warm and professional welcome, adept at managing interactions at all levels. Precise, organized, and consistently recognized as a valuable asset to the company. Recently concluded a receptionist role where excellent customer service and client management skills were gained. Proficient in various industry-specific software and highly reliable and punctual.
Overview
17
17
years of professional experience
Work History
Front Office Receptionist
Mercure Bergamo Palazzo Dolci
03.2007 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Education
Master of Science - Science
INSTITUTE POITECNICO PESTALOZZI
CaracasSkills
- Teleworking
- Customer service
- Active listening
- Telephone skills
- Critical thinking
- Data entry
- Time management
- Organization skills
- Customer/Client relations
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)
Personal Information
Disclaimer
I authorize the processing of personal data contained in my CV pursuant to Article 13 of Legislative Decree 196/2003 and Article 13 of EU Regulation 2016/679 on the protection of individual citizens with regard to the processing of personal data
Timeline
Front Office Receptionist
Mercure Bergamo Palazzo Dolci
03.2007 - 03.2024
Master of Science - Science
INSTITUTE POITECNICO PESTALOZZI
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