Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Vittorio Miceli

Vittorio Miceli

Palermo

Summary

Experienced store supervisor with a strong history of managing high-level teams and achieving and exceeding operational, sales and service goals. Attentive in monitoring losses, managing records and keeping teams productive and motivated. Focused on increasing revenue through the application of proactive and strategic approaches.

Overview

8
8
years of professional experience

Work History

General Store Manager

Dhom Srl
12.2022 - Current
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Prepared annual budgets with controls to prevent overages.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Store Manager

GrandArredo s.r.l.
11.2021 - 12.2022
  • Coordination of store staff by defining shifts, holidays and leaves, as well as individual objectives.
  • Conducting administrative obligations and store accounting.
    Verification of compliance with all workplace safety standards and the functioning of anti-shoplifting systems.
  • Care of customer satisfaction by showing attention to customer needs and professionalism in managing complaints.
    Real-time implementation of company directives and timely reporting of critical issues identified.
  • Responsibility for achieving sales objectives and developing business volume.
  • Constant verification of the correct positioning of the point of sale based on the target audience.
  • Selection and training of staff in full compliance with company standards.
  • Control of pricing activities, in particular with respect to promotions and sales periods.
  • Customer support by providing appropriate information after careful problem research.
  • Planning and updating of work programs for optimal coverage of expected business needs.
  • Definition, application and optimization of department objectives and procedures in order to optimize team performance and productivity.
  • Delegate tasks to specific employees based on individual knowledge and strengths.
  • Design, implementation and management of promotions in order to improve store profits and encourage customer involvement.
  • Training staff on managing difficult situations by showing calm and professionalism.
  • Direct inspection of the department in order to evaluate the general situation and possibly remedy problems such as poor cleanliness, insufficient stock levels and inadequate promotion of products.

Store Manager

Dolce Casa s.r.l.
04.2019 - 11.2021
  • Coordination of store staff by defining shifts, holidays and leaves, as well as individual objectives.
  • Conducting administrative obligations and store accounting.
  • Verification of compliance with all workplace safety standards and the functioning of anti-shoplifting systems.
  • Care of customer satisfaction by showing attention to customer needs and professionalism in managing complaints.
  • Supervision of the movement of product stocks and visual merchandising activities.
  • Real-time implementation of company directives and timely reporting of critical issues identified.
  • Monitoring turnover and making the necessary HR corrections in order to create a stable and motivated team.
  • Responsibility for achieving sales objectives and developing business volume.
  • Constant verification of the correct positioning of the point of sale based on the target audience.
  • Selection and training of staff in full compliance with company standards.
  • Control of pricing activities, in particular with respect to promotions and sales periods.
  • Planning and updating of work programs for optimal coverage of expected business needs.
  • Review inventory and sales records, measuring and communicating trends to executives who will use them in decision-making processes.
  • Delegate tasks to specific employees based on individual knowledge and strengths.
  • Design, implementation and management of promotions in order to improve store profits and encourage customer involvement.
  • Identification and analysis of markets and direct or indirect competitors for the definition of penetration strategies.
  • Development and application of short or long term marketing strategies and integrated communication campaigns.
  • Development of pricing strategies to guarantee company competitiveness and consistency with the target's spending capacity.
  • Building strategic relationships and lasting partnerships to optimize company turnover.

Sales account executive

TRJ
02.2019 - 04.2019
  • Management and loyalty of customers acquired through careful and systematic relationships.
  • Consultancy aimed at identifying the most suitable solutions for the customer's needs.
  • Resolution of any problems arising in the pre- and post-sales phase.
  • Illustration of products, promotions, offers and discounts.
  • Proactive proposal to customers of complementary solutions and new products.
  • Achieving and exceeding established commercial targets.
  • Collection of feedback and management of any complaints from customers.
  • Regular communication with customers to ensure satisfaction, manage any complaints and promote new offers.

Co-Store Manager

Centro Convenienza Arredi
08.2018 - 02.2019
  • Care of customer satisfaction by showing attention to customer needs and professionalism in managing complaints.
  • Real-time implementation of company directives and timely reporting of critical issues identified.
  • Selection and training of staff in full compliance with company standards.
  • Customer assistance by providing information on the location, prices, characteristics and purchase conditions of the products on sale.
  • Management of the set-up of the sales points, selection of the display layout within the sales area and in the exhibition spaces.
  • Monitoring of stocks, inventories and stock rotation for efficient management of the flow of goods.

Sales Account Manager

Centro Convenienza Arredi
09.2015 - 08.2018
  • Welcoming customers to the store and providing assistance until purchase.
  • After-sales assistance in store and remotely, via telephone or email.
  • Practical demonstrations of the different characteristics of the products in order to dispel any doubts and motivate customers to purchase.
  • Expert use of CAD to carry out one's duties ensuring accuracy and constant updating on the subject.

Education

Business & Management- L20 -

Libera Università Maria Ss. Assunta LUMSA
Palermo
08.2021

Skills

  • Excellent organizational skills
  • Basic accounting knowledge
  • Efficient staff management
  • High operational autonomy
  • Dynamism and flexibility
  • Predisposition for problem solving
  • High stress management
  • Visual merchandising techniques
  • Leadership skills
  • Ability to motivate and communicate effectively
  • Supervision of staff
  • Planning
  • Customer service
  • Ordering products
  • Procedures for opening and closing the premises
  • Setup and design
  • Digital marketing strategies
  • Pricing strategies
  • Sales training
  • Achievement of sales goals
  • Management of marketing campaigns
  • Retail marketing
  • Accounting and invoicing skills
  • Strong motivation and proactive attitude
  • Predisposition for teamwork

Languages

English
Advanced (C1)
Italian
Bilingual or Proficient (C2)
Polish
Bilingual or Proficient (C2)

Timeline

General Store Manager

Dhom Srl
12.2022 - Current

Store Manager

GrandArredo s.r.l.
11.2021 - 12.2022

Store Manager

Dolce Casa s.r.l.
04.2019 - 11.2021

Sales account executive

TRJ
02.2019 - 04.2019

Co-Store Manager

Centro Convenienza Arredi
08.2018 - 02.2019

Sales Account Manager

Centro Convenienza Arredi
09.2015 - 08.2018

Business & Management- L20 -

Libera Università Maria Ss. Assunta LUMSA

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Vittorio Miceli