Vivian Rezk
Sustainability
Corvetto
Summary
Dynamic professional with a proven track record at Josto Srl Globale, excelling in operational oversight and client engagement. Successfully implemented risk management protocols, significantly reducing liabilities.
Adept at effective problem resolution, fostering strong vendor relationships, and enhancing guest satisfaction through tailored service strategies at Oasis Hotel.
Overview
19
19
years of professional experience
4
4
Languages
Work History
Assistant General Director
Josto Srl Globale
01.2023 - 01.2025
- Implemented risk management protocols that reduced potential liabilities for the company significantly.
- Managed a large portfolio of accounts, ensuring timely delivery of products or services while maintaining high levels of customer satisfaction.
- Established strong relationships with vendors, negotiating favorable contracts to reduce expenses.
- Spearheaded major projects from inception to completion, allocating resources efficiently and managing timelines effectively.
- Assisted in the expansion of company services, conducting market research and identifying potential opportunities for growth.
Guest Relations Manager
Oasis Hotel
05.2006 - 07.2010
- Created monthly reports on guest feedback trends, providing valuable insights to guide improvements in operations and services.
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Streamlined check-in processes, reducing wait times and improving overall guest satisfaction.
- Maintained detailed records of guest preferences, enabling tailored service offerings upon future visits.
Education
Master of Arts - Language Interpretation And Translation
Cairo University
Egypt 04.2001 -
Associate of Applied Science - Sustainable Development
University of Aberden
United Kingdom 04.2001 -
Associate of Applied Science - Cooperation in Contemporary World
University of Birmingham
United Kingdom 04.2001 -
Master of Science - Sustainability Studies
Università Degli Studi Di Milano
Milan, Italy 04.2001 -
Skills
Operational Oversight
Client Engagement
Corporate communications
Human resources management
Effective Problem Resolution
Nature and reading
Nature is beautiful and reading is friendly.
Timeline
Assistant General Director
Josto Srl Globale
01.2023 - 01.2025
Guest Relations Manager
Oasis Hotel
05.2006 - 07.2010
Master of Arts - Language Interpretation And Translation
Cairo University
04.2001 -
Associate of Applied Science - Sustainable Development
University of Aberden
04.2001 -
Associate of Applied Science - Cooperation in Contemporary World
University of Birmingham
04.2001 -
Master of Science - Sustainability Studies
Università Degli Studi Di Milano
04.2001 -