Viviana Randazzo
Rome
Summary
Sales manager with experience in assistance B2B. Hard skills in sales increase, team management and establishing successful relationships with customers.
Overview
12
12
years of professional experience
Work History
B2B Customer Service Manager
Styliafoe Srl
2022.03 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Back Office Executive
Styliafoe Srl
2018.03 - 2022.03
- Supervised processing of orders, order tracking and delivery of goods
- Organized office operations, leading daily activities and controlling correspondence.
- Received purchase orders and processed invoices for payment.
- Managed back-office sales team through coaching and sales technique training.
Customer Care Attendant
Trenitalia S.p.a.
2018.02 - 2018.03
- Collaborated with colleagues to develop strategies for optimizing the customer experience.
Airport Security Screener
ADR Security
2015.09 - 2017.11
Retail Sales Associate Cashier
Disneyland Resort Paris
2012.04 - 2012.11
Education
Laurea Magistrale - International And Intercultural Communication
Università Degli Studi Di Palermo
Palermo, Italy 07.2013
Skills
- Customer Service
- E-Commerce Development
- Wholesale sales strategies
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relationship Management (CRM)
- Supply chain
- Time Management
- Training and mentoring
- Decision-Making
- Excellent time management skills
- Complaint resolution
Languages
English
Advanced (C1)
Fr
Advanced (C1)
Spanish
Elementary (A2)
Timeline
B2B Customer Service Manager
Styliafoe Srl
2022.03 - Current
Back Office Executive
Styliafoe Srl
2018.03 - 2022.03
Customer Care Attendant
Trenitalia S.p.a.
2018.02 - 2018.03
Airport Security Screener
ADR Security
2015.09 - 2017.11
Retail Sales Associate Cashier
Disneyland Resort Paris
2012.04 - 2012.11
Laurea Magistrale - International And Intercultural Communication
Università Degli Studi Di Palermo