Summary
Overview
Work History
Education
Skills
Address
Professionalreferences
Timeline
Generic

Walberto Pagan Rivera

Maniago

Summary

Experienced military veteran with an active security clearance and a strong background as an Information Technology Specialist & Printer Technician. Dedicated to serving the Department of Defense for over twelve years, entrusted with the role of Force Support Squadron network security officer to ensure the utmost security and integrity of the network. Leveraging expertise in computer ticket systems such as ESD, IAO Express, Remedy, and CIPS to provide prompt and effective solutions to users experiencing computer issues. Comprehensive knowledge in network security enables maintaining a secure environment for all network users.

Overview

14
14
years of professional experience

Work History

Information Technology Technician

31 FSS
07.2023 - Current
  • Maintained 300 squadron computer networks ensuring user capabilities are met, 535 user accounts.
    Coordinated communications to resolve issues with various networks using third party vendors for
    software, such as Aloha and Rectrac, to meet demands of network use.
  • Resolved 400 tickets giving customers the ability to perform their job requirements more effectively.
    Created, added, and maintained user accounts for both incoming and outgoing personnel. Created 75
    accounts in first few months of employment, giving new personnel ability to access needed drives and
    software for job completion.
  • Ensure users understanding of common software issues and fixes for a no loss work productivity. Serves
    as Force Support Squadron network security officer and maintains security around and on network use.
  • Planned and executed squadron computer related purchases to include computers, scanners, printers, other
    computer/network related items. Purchased $50,000 dollars of equipment giving personnel equipment the
    ability to work faster and more efficiently.
  • Prepared the turn in of 186 unusable and outdated IT assets; lowering the overall Squadron inventory by 15% and completing 100% inventory of all IT assets.

Printer Technician

Aviano Air Base
10.2022 - Current
  • Maintained and supply 523 printers across the Aviano Air Base, ensuring areas as schools, hospitals, gyms, and any Air Force buildings that produce high quality output.
  • Resolved over 1,200 tickets giving customers the ability to perform their job requirements more effectively.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Stored and maintained accountability of three million dollars’ worth of printer equipment, that allowed personnel to work faster and more efficiently.
  • Resolved hardware and software issues, troubleshooting problematic issues such as offline printers, loss of network connectivity, and potential security risk.

Physical Trainer

Air Force
03.2015 - Current
  • Assisted 41 service members to improved physical and mental health, resulted in all service members reaching their physical goals and being recognized for their achievements.
  • Designed specific workout systems for individual based on performance ability
  • Trained service members during strength training, cardiovascular exercise and stretching
  • Explained exercise modifications and contraindicated movements to participants with history of injury
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs
  • Educated athletes on proper lifting technique, reducing the risk of injury during weight room sessions.
  • Developed and implemented programs focused on improving power, speed and endurance.
  • Guaranteed the overall improvement of any athletes in a matter of a month of training.

Maintenance Shop Foreman

Aviano Air Base
12.2018 - 08.2022
  • Supervised 21 employees and scheduled shifts
  • Kept track of equipment, inventories, and system upgrades to prepare and present detailed reports to upper management
  • Analyzed and identified equipment failure root causes and initiated correction actions
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks and maintaining high standards of safety and work quality
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.

Sexual Assault Victim Advocate

Aviano Air Base
11.2018 - 08.2022
  • Supported victims, family members and witnesses through law enforcement, healthcare, and social services
  • Acquired referral list of agencies and community resources for victims to provide aftercare services
  • Constructed more comfortable work environment by providing quarterly training to 140 Service Members, bringing awareness for Sexual assault and Sexual Harassment.

Squad Leader

Army
08.2017 - 11.2018
  • Maintained property and equipment inventory and crew assignments
  • Determined necessity and type of additional resources and change of approach and techniques
  • Managed squad of 15 members engaged in fuels reduction projects and wildland fire situations
  • Supported Crew Supervisor in establishing and updating crew policies and implementing new procedures
  • Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.

Aerial Delivery Specialist

Army
11.2015 - 07.2017
  • Operated Cranes and Forklifts with purpose of transporting hazardous equipment from one location to another with zero deficiencies or incidents
  • Increased safety readiness by 10%
  • Certified and trained nine service members in properly utilizing heavy equipment transportation
  • Ensured Army receives supplies, weapons, mail, and equipment on daily basis all over Europe
  • Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment.

Parachute Packer

Army
04.2013 - 11.2015
  • Packed and rigged 2,880 personal parachutes for all service members yearly
  • Repaired and tested oxygen delivery systems and regulators
  • Organized and maintained records of team training and health requirements
  • Inspected and maintained parachutes, seat pans and survival equipment.

Lifeguard

El Conquistador, a Waldorf Astoria Resort
09.2011 - 03.2013
  • Monitored safety of 100 guests in and around swimming pool
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly
  • Attentively monitored swimmers to identify distress
  • Established daily CPR and rescue training exercises
  • Set environment of discipline and preparation to provide better safety for all guests and employees
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

Unarmed Security Officer

Genesis Security Services
01.2012 - 12.2012
  • Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises
  • Minimized criminal acts by 10 percent during tenure
  • Directed guests around building and answered accessibility questions
  • Responded quickly to incidents and assessed active situations for security concerns
  • Completed full building and grounds patrols every hour to spot and investigate concerns.

Merchandiser Specialist

Sam's Club
07.2010 - 11.2011
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays
  • Inspected merchandise for quality and arranged proper display location on floor
  • Updated pricing and signage to complete product displays and educate customers
  • Answered customer questions regarding store merchandise, department information and pricing
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Arranged consistent shelves, bins, and racks at 10 different department in store by following established planograms.

Education

Personal Trainer - Strength And Conditioning For Athletes

National Academy of Sports Medicine
Arizona, United States
04.2024

Victim Advocacy -

Sexual Assault Victim Advocate
Vicenza, Italy
04.2018

Senior Logistician -

The International Society of Logistics
Ft. Lee Virginia, United States
08.2018

Massage Therapist -

Instituto De Banca Y Comercio
Carolina, Puerto Rico
08.2011

High School Diploma -

Colegio Nuestra Señora Del Pilar
Canovanas, Puerto Rico
05.2009

Skills

  • Hardware Installation
  • Network Administration
  • Costumer Service
  • Network Troubleshooting
  • IT Asset Management
  • Supply Manager
  • Wireless Networking
  • Speak: Spanish/Italian
  • Information Security

Address

  • 33805, Maniago, PN, Italy

Professionalreferences

  • CW2 Andrew Palaszczuk, Warrant Officer, Department of the United States Army, +39349 072 6854, Andrew.g.palaszczuk.mil@army.mil
  • CPT Jaysen Satterwhite, Company Commander, Department of the United States Army, +16109373742, Jaysen.m.satterwhite.mil@army.mil
  • LTC Anthony Newman, Battalion Commander, Department of the United States, +19103224542, Anthony.p.newman.mil@army.mil

Timeline

Information Technology Technician

31 FSS
07.2023 - Current

Printer Technician

Aviano Air Base
10.2022 - Current

Maintenance Shop Foreman

Aviano Air Base
12.2018 - 08.2022

Sexual Assault Victim Advocate

Aviano Air Base
11.2018 - 08.2022

Squad Leader

Army
08.2017 - 11.2018

Aerial Delivery Specialist

Army
11.2015 - 07.2017

Physical Trainer

Air Force
03.2015 - Current

Parachute Packer

Army
04.2013 - 11.2015

Unarmed Security Officer

Genesis Security Services
01.2012 - 12.2012

Lifeguard

El Conquistador, a Waldorf Astoria Resort
09.2011 - 03.2013

Merchandiser Specialist

Sam's Club
07.2010 - 11.2011

Personal Trainer - Strength And Conditioning For Athletes

National Academy of Sports Medicine

Victim Advocacy -

Sexual Assault Victim Advocate

Senior Logistician -

The International Society of Logistics

Massage Therapist -

Instituto De Banca Y Comercio

High School Diploma -

Colegio Nuestra Señora Del Pilar

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Walberto Pagan Rivera