Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Wiem Cherni

Wiem Cherni

Cloud Engineer
Como

Summary

Driven and goal-oriented Cloud Engineer with several years of experience in the IT field, now focused on specializing in cloud technologies. I bring strong technical skills and a collaborative approach to deliver impactful solutions. Quick to learn, passionate about innovation, and constantly seeking opportunities to grow and deepen my cloud expertise. Ready to contribute to dynamic, forward-thinking projects.

Overview

8
8
years of professional experience
3
3
Certifications
5
5
Languages

Work History

Junior Cloud Engineer

Neen Spa
02.2023 - Current
  • Implement monitoring, logging, and alerting solutions to proactively identify and resolve issues.
  • Perform applications installation, upgrades/patches, troubleshooting, maintenance, and monitoring Linux servers.
  • Manage cloud infrastructure on AWS and Azure (EC2, S3, IAM, VPC, Resource Groups, Virtual Machines).
  • Implement Cloudflare for DNS, CDN, DDoS protection, SSL, and optimize performance and security using Page Rules, caching, and firewall rules
  • Automate infrastructure provisioning using Terraform, following Infrastructure as Code (IaC) principles.
  • Support the migration of infrastructure and applications from on-premise environments to Microsoft Azure, ensuring minimal downtime and secure data transfer
  • Conduct Cloud Compliance Check-ups, ensuring cloud environments meet security, regulatory, and best practice standards
  • Configure and maintain GitLab CI/CD pipelines, automating build, test, and deployment processes to improve development efficiency

System Administrator

Upgrade Srl
01.2022 - 12.2023
  • Assist with Windows Autopilot and Intune MDM for device provisioning and management
  • Implementation of Identity and Access Management (IAM) projects, specifically with One Identity Manager, and Privileged Access Management (PAM) solutions, such as One Identity Safeguard.
  • Execution of security projects, including auditing, monitoring, and compliance solutions with Netwrix.
  • Installation and configuration of VMware environments, including virtual machines, networking, storage, and resource allocation.
  • Deployment and configuration of Windows Server environments, ensuring proper setup, security hardening, and optimization.
  • Implementation of Citrix infrastructure, including virtual desktops, application publishing, and access control configurations.
  • Management of Active Directory and core Windows Server roles, including users & Computers,Sites and Services,Group Policy Objects (GPOs),DNS and DHCP)

IT Technical Support Intern

BonelliErede
07.2019 - 12.2021
  • Manage ITSM ticketing systeM to track incidents, requests, and resolutions efficiently.
  • Assist with onboarding and offboarding activities, including new hire setups, laptop replacements, and data transfers
  • Maintain IT asset inventory and documentation, tracking hardware lifecycles and software licenses
  • Provide Tier1, Tier 2 and Tier for advanced technical issues, ensuring seamless operation for end-users.
  • Assist in managing the Active Directory, including account provisioning, group policies, and security groups.
  • Support the administration of Office 365 applications such as Teams, OneDrive, and Exchange.
  • Maintain user accounts, licensing, and security policies within Microsoft environments.
  • Support Conference room and multimedia equipment onsite and maintain conference room equipment (Projectors, TVs, Video Cameras, Power Distributor Unit, Specialized conferencing hardware

Help Desk Technician

WIIT Spa
01.2019 - 06.2019
  • Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers
  • Respond to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Collaborate with cross-functional teams for seamless integration of IT services throughout the company.
  • Improve user experience with proactive system maintenance and updates.
  • Maintain accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.

Help Desk

BlueIT
09.2017 - 12.2018
  • Respond to incoming support requests through phone, email, and ticketing systems. Prioritize issues, offer troubleshooting solutions, and escalate to the engineering team when necessary.
  • Document and track support requests in the ticketing system, ensuring timely follow-ups and resolutions within agreed-upon SLAs
  • Install, uninstall, and repair software as needed
  • Assist users with password resets, access requests, and general inquiries about IT

Education

Intercultural And Linguistic Mediation

University of Insubria
Como, Italy

Skills

AWS , Azure and GCP cloud platforms

Linux system administration and Operations (aws , RHEL )

Scripring : BASH AND PYTHON

Git/Github

Kubernetes

Docker

Terraform

Windows server and Microsoft 365

Vmware

CI/CD USING Jenkins and github Actions

Monitoring tools: Nagios, Zabbix, Grafana, Prometheus

Certification

AWS Certified Solutions Architect Associate

Timeline

Junior Cloud Engineer

Neen Spa
02.2023 - Current

System Administrator

Upgrade Srl
01.2022 - 12.2023

IT Technical Support Intern

BonelliErede
07.2019 - 12.2021

Help Desk Technician

WIIT Spa
01.2019 - 06.2019

Help Desk

BlueIT
09.2017 - 12.2018

Intercultural And Linguistic Mediation

University of Insubria

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Wiem CherniCloud Engineer