Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wonderley Isidro Ureña Benetti

Pavone Canavese

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Technical Customer Management

Aubay
12.2017 - 01.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Balanced empathy with assertiveness when dealing with difficult customers or pursuing overdue payments from clients.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Kept accurate records to document customer service actions and discussions.

Education

Bachelor of Languages And Linguistics - Language Interpretation And Translation

Università Telematica Mercatorum
10.2024

High School Diploma -

IIS Olivetti
Ivrea, Italy
05.2017

Skills

  • Patience and composure
  • Call center experience
  • Microsoft Outlook, Word, and Excel
  • Customer Service
  • Problem-Solving
  • Time Management
  • Product Knowledge
  • Customer-focused
  • Meticulous attention to detail
  • Complaint resolution
  • Loss Prevention
  • Persuasive
  • Telemarketing expertise
  • Teamwork and Collaboration
  • Calm and Professional Under Pressure

Languages

Italian
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Technical Customer Management

Aubay
12.2017 - 01.2021

Bachelor of Languages And Linguistics - Language Interpretation And Translation

Università Telematica Mercatorum

High School Diploma -

IIS Olivetti

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Wonderley Isidro Ureña Benetti