Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Websites
Timeline
Generic

Yanapat Jackson

Interlaken

Summary

Dynamic entrepreneur with extensive experience in managing a successful spa and café. Proven track record in financial management and customer service excellence, driving a 30% increase in client satisfaction. Skilled in staff training and supplier negotiation, fostering a collaborative team environment while ensuring compliance with regulations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Spa and Cafe Business Owner

N/A
Interlaken
07.2012 - Current
  • Managed daily operations and ensured efficient workflow in business activities.
  • Developed marketing strategies to promote products and services to target customers.
  • Handled customer inquiries and resolved issues to maintain client satisfaction.
  • Oversaw financial management, including budgeting and expense tracking.
  • Trained and supervised staff, fostering a positive work environment.
  • Collaborated with suppliers to negotiate contracts and manage inventory levels.
  • Developed business strategies to enhance customer engagement and satisfaction.
  • Managed daily operations to ensure efficient workflow and service delivery.
  • Coordinated marketing campaigns to promote products and increase brand visibility.
  • Established relationships with suppliers to negotiate favorable terms and pricing.
  • Trained and supervised staff to maintain high service standards and teamwork.
  • Analyzed market trends to identify new opportunities for growth and expansion.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Oversaw daily operations of the business and provided guidance when needed.
  • Kept records for production, inventory, income, and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Interviewed, trained and supervised employees.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Negotiated contracts with vendors for supplies and services.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Managed operations budgeting, accounts payable, and accounts receivable and payroll.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Resolved conflicts between employees or customers in a timely manner.
  • Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
  • Conducted regular meetings with employees to review progress towards company goals.
  • Scheduled maintenance activities for equipment used by the business.

Education

Bachelor of Arts - Marketing Management, Journalist, Philosophy

Ramkhamhaeng University
Bangkok
04-2004

Skills

  • Customer service
  • Marketing strategy
  • Staff training
  • Supplier negotiation
  • Inventory management
  • Financial management
  • Team leadership
  • Regulatory compliance
  • Task delegation
  • Business marketing
  • Financial planning
  • Organizational development
  • Process improvement
  • Relationship building
  • Bookkeeping
  • Coaching and mentoring
  • Entrepreneurial leadership
  • Trends analysis
  • Staff hiring

Affiliations

  • cycling , reading and cuisine explorer

Accomplishments

  • I excelled in school, especially in my primary years, up to the age of 13 years old.
  • A self-governed person who set the target and achieved it

Certification

  • Hold a UK alcohol license with a passing mark of 98%

Languages

Thai
First Language
English
Proficient (C2)
C2

Timeline

Spa and Cafe Business Owner

N/A
07.2012 - Current

Bachelor of Arts - Marketing Management, Journalist, Philosophy

Ramkhamhaeng University

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Yanapat Jackson