Summary
Overview
Work History
Education
Skills
LANGUAGE SKILLS
Timeline
Generic
Yasmin dos Santos Dutra

Yasmin dos Santos Dutra

Florence

Summary

Based in Florence, with a valid work permit. Recently graduated with a Master's degree in Public and Cultural Diplomacy. Currently seeking professional opportunities in Italy and open to relocating to other cities.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

9
9
years of professional experience

Work History

Knowledge Manager

KOMMO
04.2024 - Current
  • Lead and mentor a multicultural team of 4 content specialists from Russia, Argentina, Brazil, and Indonesia.
  • Developed and maintained a multilingual knowledge base used by 50,000+ monthly visitors.
  • Designed and launched onboarding materials and customer courses in 4 languages, improving product adoption rates.

Junior Assistant

Center of Excellence in Cultural Relations and Diplomacy
03.2024 - 08.2024
  • Managed digital communications across 4 social media platforms, increasing engagement by 40%.
  • Successfully coordinated the Cultural Practice and Engagement Seminar with over 80 participants.
  • Developed internal tracking and reporting systems for weekly team meetings and deliverables.

UX Writer

KOMMO
07.2022 - 03.2023
  • Created localized content for Brazilian users, driving a 20% increase in engagement on Kommo's digital platforms.
  • Managed influencer partnerships in Brazil, leading to a 15% growth in brand visibility.
  • Handled customer communication across social platforms, maintaining a 95% positive interaction rate.

International Affairs Analyst

Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS)
02.2021 - 06.2022
  • Oversaw a portfolio of 200+ international cooperation agreements.
  • Led the Strategic Partnerships project, identifying and activating 15 new collaborations.
  • Delivered executive reports to leadership, guiding institutional internationalization decisions.

International Affairs Assistant

Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS)
10.2019 - 01.2021
  • Managed the study abroad process for 200+ students annually, including eligibility checks, applications, and orientation.
  • Implemented new communication strategies that improved application rates by 25%.
  • Acted as liaison for partner universities across 4 continents.

Secretary

Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS)
03.2018 - 09.2019
  • Supported local and international students, professors, community members, and international visitors.
  • Coordinated logistics for over 20 international events and academic visits.
  • Streamlined travel coordination processes for faculty, improving efficiency by 40%.
  • Supported budget and procurement workflows for the international office.

Intern

Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS)
12.2016 - 02.2018
  • Provided administrative and logistical support for mobility programs.
  • Maintained and moderated online student communities, enhancing outreach efforts.
  • Supported international delegations and coordinated media documentation.

Education

Master of Science - Public And Cultural Diplomacy

University of Siena
Siena, Italy
04.2025

Bachelor of Arts - Public Relations

Pontifícia Universidade Católica Do Rio Grande Do Sul
Porto Alegre, Brazil
12.2018

Skills

  • Intercultural communication
  • Social media
  • Event management
  • Public relations
  • Cultural diplomacy
  • Project management
  • Document management
  • Content curation
  • Information management

LANGUAGE SKILLS

Mother tongue(s): PORTUGUESE
Other language(s)
ENGLISH: Understanding C2, Speaking C2, Writing C2
SPANISH: Understanding B2, Speaking B1, Writing B1
ITALIAN: Understanding B2, Speaking B1, Writing B1
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

Timeline

Knowledge Manager

KOMMO
04.2024 - Current

Junior Assistant

Center of Excellence in Cultural Relations and Diplomacy
03.2024 - 08.2024

UX Writer

KOMMO
07.2022 - 03.2023

International Affairs Analyst

Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS)
02.2021 - 06.2022

International Affairs Assistant

Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS)
10.2019 - 01.2021

Secretary

Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS)
03.2018 - 09.2019

Intern

Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS)
12.2016 - 02.2018

Master of Science - Public And Cultural Diplomacy

University of Siena

Bachelor of Arts - Public Relations

Pontifícia Universidade Católica Do Rio Grande Do Sul

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Yasmin dos Santos Dutra