Yassine Fourari
Predappio
Summary
Motivated and detail-oriented IT professional with strong foundations in networking, cybersecurity, and cloud technologies. Proficient in Zendesk Omnichannel environments, managing technical support workflows and incident resolution with efficiency. Currently advancing expertise in AWS, Microsoft Azure, and Oracle Cloud Infrastructure (OCI) while pursuing ISO/IEC 27001 Lead Implementer certification to specialize in information security and compliance. Highly adaptable, flexible with time zones, and open to continuous learning, including paid training or certifications to match evolving company needs. Dedicated to building secure, reliable, and scalable remote infrastructures as well as achieving company goals.
Overview
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1
Certification
Education
Professional Certifications - IT, Cloud & Cybersecurity
Online Programs
Skills
- Network Administration & Troubleshooting
- Cybersecurity Fundamentals (Risk & Threat Management)
- Cloud Computing (AWS, Azure, Oracle Cloud)
- Database Management (Oracle)
- Information Security Management (ISO 27001 Framework)
- IT Governance & Compliance
- Help Desk & Ticketing (Zendesk Omnichannel)
- Incident Response & Technical Documentation
- Customer Support & Cross-Functional Collaboration
- Friendly, positive attitude
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Critical thinking
- Verbal communication
Certification
- Cisco Networking Basics, Network Support & Security
- Cybersecurity Fundamentals
- Zendesk Omnichannel Agent Training
- AWS Cloud Practitioner (in progress)
- Microsoft Azure Fundamentals – AZ-900 (in progress)
- Oracle Cloud Infrastructure Foundations (in progress)
- ISO/IEC 27001 Lead Implementer (in progress)
- AI Foundations for IT Professionals
Additional Information
- Friendly, positive attitude
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Critical thinking
- Verbal communication
Languages
English – Fluent
Italian – Fluent
Professional Development & Interests
Continuous Learning, Information Security, Cloud Infrastructure, IT Governance, Remote Systems Administration, Data Protection
Timeline
Professional Certifications - IT, Cloud & Cybersecurity
Online Programs