Overview
Work history
Education
Skills
Languages
Timeline
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Yassine Ibnou Assaker

Monza,Monza Brianza

Overview

9
9
years of professional experience

Work history

Senior Brand Ambassador

A.S.M Italy For Versace
Milan, Italy
11.2020 - 03.2024


  • Follow the guidelines provided by headquarters regarding the Client journeys, including welcome and treatments
  • Maximize sales and provide excellent client and after-sales service (contact clients according to clienteling campaign; ensure conversion of outreach into sales; keep clients informed on commercial initiatives and product launches…)
  • Create and update clienteling tools through the CRM tools
  • Manage returns of merchandise
  • Weekly report to Omnichannel Management
  • Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)


Receptionist

Best Western Falck Village
03.2019 - 03.2020
  • Handle guest check-ins and check-outs appropriately
  • Cashiering; prepare and send invoices to TA or Cooperates
  • Handling all reservation arriving booking portals, phone, and email
  • Prepare correspondence and documents
  • Groups and meeting rooms contracts
  • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
  • Responsible for the Best Western Rewards Program, social media profiles and relations with the Affiliate office.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Kept records in CRM to maintain customer data.

Hotel Reservations Agent

Mandarin Oriental 5*L
12.2018 - 02.2019
  • Follow departmental standards at all times to ensure consistent, professional and delightful service to guests
  • Data input in the PMS system in the correct format as set in the PMS operational manual
  • Review and reply to email correspondence
  • Review arrival reports from both SMS and SynXis
  • Ensure daily check-lists are acted upon and completed prior to the end of business day
  • Anticipate guest needs and be knowledgeable regarding hotel, location, and services.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Receptionist

Best Western Falck Village Hotel, Sesto San
04.2017 - 11.2018
  • Handle guest check-ins and check-outs appropriately
  • Cashiering; prepare and send invoices to TA or Corporates
  • Handling all reservation arriving booking portals, phone, and email
  • Prepare correspondence and documents
  • Groups and meeting rooms contracts
  • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
  • Responsible for the best western rewards program, social media profiles and relations with the Affiliate Office.

Multilingual Reservations Agent

Best Western Worldwide Inc
05.2015 - 03.2017
  • Processes reservations by telephone using the LYNX
  • Processes cancellations and modifications and promptly relays this information to the front desk
  • Open and assist a customer service file
  • Best Western rewards program specialist.
  • Answered incoming phone calls and developed a friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Education

4 Diploma - Business Management

Leinster College

Certificate of Achievement: English language-Advanced level -

Kaplan Int. College

Professional degree - Electrical Industry

IPSIA Carlo Rizzarda, BL

Skills

  • Team Building
  • Creative Thinking
  • Attention to Detail
  • Problem Solving
  • Team Collaboration
  • Customer Engagement

Languages

Arabic
Native
Italian
Fluent
English
Fluent
French
Advanced

Timeline

Senior Brand Ambassador

A.S.M Italy For Versace
11.2020 - 03.2024

Receptionist

Best Western Falck Village
03.2019 - 03.2020

Hotel Reservations Agent

Mandarin Oriental 5*L
12.2018 - 02.2019

Receptionist

Best Western Falck Village Hotel, Sesto San
04.2017 - 11.2018

Multilingual Reservations Agent

Best Western Worldwide Inc
05.2015 - 03.2017

Certificate of Achievement: English language-Advanced level -

Kaplan Int. College

Professional degree - Electrical Industry

IPSIA Carlo Rizzarda, BL

4 Diploma - Business Management

Leinster College

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Yassine Ibnou Assaker