Yesibell Yolanda Alvarez Chavez
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Accomplished in developing and maintaining relationships with past and prospective customer
Overview
11
11
years of professional experience
Work History
Charity Fundraiser
Asociacion Iberoamericana Jakarta
08.2016 - 01.2018
- Conducted research to identify and target potential donors for fundraising campaign
- Cultivated relationships with existing and potential donors to increase donations, including main embassies.
- Planned and organized fundraising events, solicited sponsorships, and set up matching gift donations to reach financial targets.
- deliver support material to orphanages in Jakarta area, payment of scholarships to university students of the program
Receptionist
Palmat S.A.
01.2008 - 12.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answer phone promptly and directed incoming calls to correct offices.
- Respond to inquiries from callers seeking information.
- Resolve customer problems and complaints.
- In charge to seek providers for office maintenance, events organization
- in charge of mail delivery of samples and contractual documentation to customers
Bank Agent
Banco Venezolano De Credito
01.2007 - 12.2007
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Obtained client information by answering telephone calls, customer identification via security questions
Education
Licenciatura - Pedagogic Science
Universidad Catolica Andres Bello
Caracas, Venezuela07.2015
Bachelor of Science - Modern Language
Instituto Universitario Tecnolog. Americo Vespucci
Caracas, Venezuela08.2014
Skills
- Customer Service Abilities
- Problem-Solving Skills
- Administrative Support
- Fundraising Campaigns
- Donor Research and engagement
- Events organization
Languages
Spanish
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Charity Fundraiser
Asociacion Iberoamericana Jakarta
08.2016 - 01.2018
Receptionist
Palmat S.A.
01.2008 - 12.2014
Bank Agent
Banco Venezolano De Credito
01.2007 - 12.2007
Licenciatura - Pedagogic Science
Universidad Catolica Andres Bello
Bachelor of Science - Modern Language
Instituto Universitario Tecnolog. Americo Vespucci