Yesibell Yolanda Alvarez Chavez
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Accomplished in developing and maintaining relationships with past and prospective customer
Overview
11
11
years of professional experience
Work History
Charity Fundraiser
Asociacion Iberoamericana Jakarta
Jakarta, Indonesia
08.2016 - 01.2018
- Conducted research to identify and target potential donors for fundraising campaign
- Cultivated relationships with existing and potential donors to increase donations, including main embassies.
- Planned and organized fundraising events, solicited sponsorships, and set up matching gift donations to reach financial targets.
- deliver support material to orphanages in Jakarta area, payment of scholarships to university students of the program
Receptionist
Palmat S.A.
Caracas, Venezuela
01.2008 - 12.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answer phone promptly and directed incoming calls to correct offices.
- Respond to inquiries from callers seeking information.
- Resolve customer problems and complaints.
- In charge to seek providers for office maintenance, events organization
- in charge of mail delivery of samples and contractual documentation to customers
Bank Agent
Banco Venezolano De Credito
Caracas, Venezuela
01.2007 - 12.2007
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Obtained client information by answering telephone calls, customer identification via security questions
Education
Licenciatura - Pedagogic Science
Universidad Catolica Andres Bello
Caracas, Venezuela07.2015
Bachelor of Science - Modern Language
Instituto Universitario Tecnolog. Americo Vespucci
Caracas, Venezuela08.2014
Skills
- Customer Service Abilities
- Problem-Solving Skills
- Administrative Support
- Fundraising Campaigns
- Donor Research and engagement
- Events organization
Languages
Spanish
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Charity Fundraiser
Asociacion Iberoamericana Jakarta
08.2016 - 01.2018
Receptionist
Palmat S.A.
01.2008 - 12.2014
Bank Agent
Banco Venezolano De Credito
01.2007 - 12.2007
Licenciatura - Pedagogic Science
Universidad Catolica Andres Bello
Bachelor of Science - Modern Language
Instituto Universitario Tecnolog. Americo Vespucci