Summary
Overview
Work History
Education
Skills
Languages
Additional information
Timeline
Generic

YEVHENIYA ILCHENKO

Middlemount

Summary

Italian mother tongue, and fluent English with an experience more than 7 years in a fast-paced Retail environment in Milan and 2 years experience in hospitality in a remote area of Australia.


I'm motivated enthusiastic and positive 'can-do' attitude with a strong experience in friendly customer service, teamwork, and leadership.


I'm attentive to details, with significant interest in learning new ones.

Overview

10
10
years of professional experience

Work History

Kitchen Hand

Ventia
06.2023 - 06.2024
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
  • Enhanced customer satisfaction by quickly resolving issues related to food quality or preparation times.
  • Streamlined dishwashing process, allowing for quicker turnaround of kitchen utensils and cookware.
  • Cleaned and maintained work areas, equipment and utensils.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.

All Rounder

Middlemount Hotel/pub
09.2022 - 04.2023


BAR

- Mixing beverages using an extensive range of ingredients.

-Taking beverage orders from customers

- Keeping a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories

-Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment

-Organising the bar area to streamline drink and garnish preparation and inventory

-Maintaining a clean and organised work environment.

-Manage delivery orders

- Provide a high standards of customers care


KITCHEN HAND

-assist in the kitchen area

-preparing specific food and supporting the Chef

-provide dining room service

- Maintain a high standards of hygiene


HOUSEKEEPING

- Cleaning room

- Washing, drying and sorting of linen

- Provide a high standards of cleaning

-Vacuuming and mopping floor

-Dusting and general cleaning dutie

-Knowledge of correct use of chemicals


Café All Rounder

Cafe 63
05.2022 - 07.2022

- Take orders and payments

- Help in preparing and serving specialty products and beverages

- Keeping café tidy and clean

- Cash handling

- Clearing up used dishes and cutlery from tables

- Sanitize work areas

- Customer care


NEW BALANCE

Sales Team Supervisior
08.2016 - 07.2020

- Sales assistant

- Management of the team

- Management of the products exposure

- Quality control of products

- Customer care

- Management Back office, Reports, KPI.

Stradivarius

Sales Assistant
09.2021 - 02.2022

- Customer service

- Cash management

- Management exposure and replenishment of the products

- Management online sales

Celio

Sales Assistant
03.2014 - 07.2016

- Sales assistant

- Management replenishment

- Warehouse management / Visual merchandising

Education

High School Diploma -

Bonaventura Cavalieri/Social And Health Service
Milano
09.2020

Graduate Certificate - Tourism

IIS Bertarelli Ferraris / Tourism And Languages
Milano
06.2013

Skills

  • Adaptability
  • Ability to work under pressure
  • Teamwork
  • Leadership
  • Customer care
  • Cash management
  • Problem solving
  • Emotional intelligence
  • Listening ability
  • Self-discipline
  • Responsibility

Languages

Italian: Mother tongue

Russian: Intermediate

English: Intermediate

Additional information

full working rights until January 2025


Holding QLD RSA ,Australian driver license, car and National police check. 


I'm willing to stay as long as i can. 

Timeline

Kitchen Hand

Ventia
06.2023 - 06.2024

All Rounder

Middlemount Hotel/pub
09.2022 - 04.2023

Café All Rounder

Cafe 63
05.2022 - 07.2022

Stradivarius

Sales Assistant
09.2021 - 02.2022

NEW BALANCE

Sales Team Supervisior
08.2016 - 07.2020

Celio

Sales Assistant
03.2014 - 07.2016

High School Diploma -

Bonaventura Cavalieri/Social And Health Service

Graduate Certificate - Tourism

IIS Bertarelli Ferraris / Tourism And Languages
YEVHENIYA ILCHENKO