YLENIA BARCA
Moglia
Summary
Experienced individual as a Back Office Executive with excellent interpersonal skills and extensive customer service and sales experience. Strong team-oriented orientation, skilled in time management, and increasing efficiency. Responsible Back Office Executive dedicated to successfully managing a wide range of technical, administrative, and executive support tasks. An experienced relationship builder, comfortable working with diverse personalities. Collaborative person with a dedication to working with colleagues to promote an engaging and empowering work culture. Documented strengths in building and maintaining relationships with a wide range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Back Office Manager
ARAL SRL
05.2020 - Current
- Received purchase orders and processed invoices for payment.
- Supervised processing of orders, order tracking and delivery of goods
- Maintained inventory for back-office supplies, computers and work-stations.
- Organized office operations, leading daily activities and controlling correspondence.
- Ordered office supplies and maintained supplier contacts in database.
- Liaised with vendors to plan and schedule services.
- Developed and updated calendars to schedule team and customer meetings.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Negotiated and executed contracts on behalf of department.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Back Office Executive
ISET SRL
11.2017 - 05.2020
- Received purchase orders and processed invoices for payment.
- Performed database management and analysis of business functions and processes.
- Organized office operations, leading daily activities and controlling correspondence.
- Supervised clerical staff to guide overall strategic direction.
- Maintained inventory for back-office supplies, computers and work-stations.
- Ordered office supplies and maintained supplier contacts in database.
- Supervised processing of orders, order tracking and delivery of goods
- Produced reports, contracts and correspondence using various software.
- Developed and updated calendars to schedule team and customer meetings.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Bartender
PUB AL 25
04.2015 - 04.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Back Office Assistant
OWENSCORP ITALIA SPA
04.2017 - 08.2017
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Education
Bachelor of Foreign Languages For Int. Business - Foreign Languages And Literatures
UNIVERSITY OF VERONA
Verona04.2020
High School Diploma -
High School A.Manzoni- Foreign Languages
Suzzara06.2013
Skills
- Mail Routing
- Internet Research
- Reception Management
- Record Preparation
- Database Administration
- Supply Management
- Business Correspondence
- Vendor Relationship Management
- Customer Satisfaction Evaluation
- Planning and Prioritization
drawing
I am a dynamic individual who enjoys being active both in the realm of sports and in my personal life. I engage in activities such as running, hiking, swimming, and snowboarding.
I have a strong passion for drawing, both with pencils and digitally, with a particular interest in oil painting. I am constantly exploring new techniques and activities that can enrich me as a person.
Additional Information
After my graduation from a language high school, I pursued a bachelor's degree in Languages and Cultures for International Business. This educational background has enabled me to work in B2B business environments. I have acquired valuable experience in managing both accounts receivable and payable for a local company. This includes tasks such as creating commercial offers and promotions, handling orders, issuing shipping documents, managing complaints, supporting sales representatives, and seeking out new customers and suppliers for business development.Furthermore, I have experience in managing import procedures and internal logistics, which has allowed me to interact with 3PL (third-party logistics) providers and customs officers. This experience has given me confidence in handling the documentation required for such operations.
In my opinion, when faced with an objective, if one cannot find the energy and solutions to solve a problem, it is essential to return to the feeling and motivation that brought them this far, both physically and mentally. Outside of work, I enjoy realistic painting and drawing, running, and actively seek out activities to maintain an active mindset.
Timeline
Back Office Manager
ARAL SRL
05.2020 - Current
Back Office Executive
ISET SRL
11.2017 - 05.2020
Back Office Assistant
OWENSCORP ITALIA SPA
04.2017 - 08.2017
Bartender
PUB AL 25
04.2015 - 04.2019
Bachelor of Foreign Languages For Int. Business - Foreign Languages And Literatures
UNIVERSITY OF VERONA
High School Diploma -
High School A.Manzoni- Foreign Languages
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