YOLANDA MENERA GONZALEZ
Overview
11
11
years of professional experience
Work History
Business Assistant
Clover Creek Dental Care
01.2024 - 07.2025
- Managed front desk operations, including scheduling appointments, answering phone calls, and greeting patients with a friendly and professional demeanor
- Verified insurance coverage for patients and accurately processed insurance claims to ensure timely reimbursement
- Assisted in billing procedures by collecting payments from patients and reconciling accounts on a daily basis
- Informed patients about treatment plans, financial options, and appointment reminders via phone or email communications
- Collaborated with doctors to ensure patient needs are being met
- Provided administrative support to multiple departments by performing tasks such as data entry, file management, and record keeping
Patient Access Representative
Kedren Community Health Center
07.2021 - 06.2023
- Greeted and checked in patients, ensuring accurate collection of demographic and insurance information.
- Verified demographics and insurance information to register patients in computer system using Medi-Cal and MediCare
- Assist providers with translation
- Explained policies, procedures and services to patients.
- Collaborated with clinical and administrative staff to meet patient needs.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel with polite tone of voice to provide general information and answer inquiries.
- Provided crisis intervention services to individuals experiencing acute mental health challenges, ensuring their safety and connecting them with appropriate resources.
Legal Assistant/Receptionist
Law Office of James P. Shea
04.2018 - 07.2021
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled appointments and maintained and updated appointment calendars.
- Requested, followed up and reviewed medical records from hospitals/attorney offices
- Conducted phone intakes for prospective clients
- Prepared trial materials, including exhibits, ensuring thoroughness for courtroom presentations.
- Updated customer information in database systems to ensure accuracy of records..
- Sorted, scanned incoming mail and directed to correct personnel each day.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Managed 10+ case files at a time, maintaining organization and accuracy for easy retrieval and review by attorneys.
Sales Representative
Affordable Furniture
12.2016 - 04.2018
- Greeted customers providing friendly customer service to determine wants or needs.
- Assisted customers apply for credit
- Answered product questions with up-to-date knowledge of sales and promotions.
- Created invoices for customers
- Adhered to company initiatives and achieved established goals.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized
- Maintained knowledge of sales and promotions, return policies and security practices.
- Ticketed, arranged and displayed merchandise to promote sales.
Team Member Cashier
Yogurtland
01.2015 - 08.2016
- Greeted customers
- Cut and prepped fruit received, unpacked and stocked arriving merchandise
- Delivered exceptional customer service, enhancing guest experience and promoting loyalty.
- Ability to work unsupervised, coordinate and communicate individual associates duties throughout shift
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted and balanced cashier drawers.
- Operated cash register system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Los Angeles Trade Technical College
Los AngelesHigh School Diploma -
Dr. Maya Angelou Community High School
Los Angeles06-2013
Skills
Office experience
Timeline
Business Assistant
Clover Creek Dental Care
01.2024 - 07.2025
Patient Access Representative
Kedren Community Health Center
07.2021 - 06.2023
Legal Assistant/Receptionist
Law Office of James P. Shea
04.2018 - 07.2021
Sales Representative
Affordable Furniture
12.2016 - 04.2018
Team Member Cashier
Yogurtland
01.2015 - 08.2016
Los Angeles Trade Technical College
High School Diploma -
Dr. Maya Angelou Community High School
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