Summary
Overview
Work History
Education
Skills
Preferredjob
Foreignlanguages
Personal Information
Languages
Timeline
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Yuliya Nazarova

Yuliya Nazarova

Ragogna

Summary

Good morning, my name is Yuliya Nazarova. I have extensive experience in the restaurant industry and my passion for food and hospitality drives me every day. My main goal is to make sure that our guests have an unforgettable dining experience, and that our staff are always ready to offer the best possible service. I hope to welcome you to our restaurant soon.

Overview

9
9
years of professional experience

Work History

Assistant Restaurant Manager

Integraldo By Integral S.r.L
01.2019 - 02.2023
  • Presentation of the account and management of payments at the cash register or at the table
  • Presentation of menu and wine list and suggestion of pairings and dishes
  • Coordination of restaurant set-up and place settings
  • Definition and organization of working hours and shifts for the dining room team
  • Control and supervision of the mise en place in compliance with the kitchen guidelines
  • Management of requests regarding service or other needs of diners
  • Welcoming customers, checking reservations and accompanying to them tables
  • Control of the cleaning phases of the room and rearrangement of the tables
  • Resolve any customers complaint in a professional and courteous manner
  • Organization of events in order to create positive and engaging experiences for customers by supervising the various activities in all phases of their stay.

Assistant Restaurant Manager

Villaverde Hotel Resort, Spa & Golf ****S
01.2017 - 01.2019
  • As a Restaurant Manager, my responsibilities include overseeing the daily operations of the restaurant, ensuring customer satisfaction, setting and enforcing standards for food quality and service, managing staff scheduling, handling administrative tasks such as budgeting, payroll, and inventory, resolving any issues or complaints, and ensuring compliance with health and safety regulations
  • I'm also responsible for hiring, training, and evaluating staff members
  • In addition, I often interact directly with customers to receive feedback and improve our service.

Head waiter

Astoria Hotel
06.2014 - 09.2017
  • Providing excellent customer service: As a Chef de rang, my main responsibility is to ensure that our customers have a positive dining experience
  • This includes greeting them upon arrival, taking their orders accurately, and addressing any complaints or issues they may have
  • Food and beverage knowledge: I am responsible for knowing our menu inside and out, including the ingredients used in each dish and the appropriate wine pairings
  • I also need to be aware of any changes or specials on the menu
  • Training staff: In my role, I often train new staff members on our restaurant's protocols and standards
  • This includes teaching them about our menu, how to interact with customers, and how to handle difficult situations
  • Supervising the dining room: I oversee the dining room during service, ensuring that all staff members are performing their duties correctly and efficiently
  • I also check that the dining room is clean and well-maintained
  • Liaising with kitchen staff: I communicate regularly with our kitchen staff to ensure that orders are prepared correctly and served in a timely manner
  • I also relay any customer feedback or complaints to the kitchen team
  • Handling cash transactions: At the end of the meal, I am responsible for processing payments from customers, giving them their change, and ensuring that all cash transactions are recorded accurately
  • Ensuring compliance with health and safety regulations: I ensure that all staff members adhere to health and safety regulations, including proper food handling and cleanliness standards.

Education

Hotel High School Diploma -

ISIS Bonaldo Stringher
06.2014

Skills

  • As a assitant restaurant manager, my communication skills are excellent I am good at speaking clearly and effectively, both with my employees and with customers I have a strong ability to actively listen and am able to understand the needs and concerns of others I am also adept at handling conflicts and resolving problems in a constructive and positive way Finally, I am able to communicate effectively both verbally and in writing
  • My organizational skills are great They are able to handle multiple tasks at the same time, always maintaining a high level of efficiency and accuracy I am very meticulous in planning and coordinating the restaurant's activities, making sure everything runs smoothly In addition, I am very good at managing staff, ensuring a high level of customer service and respecting budgets
  • As a assistant restaurant manager, I possess excellent management and organisation skills They are able to manage staff, schedule work shifts and oversee the day-to-day operations of the restaurant I have strong customer service skills, with the ability to solve any customer problem quickly and efficiently I am also an expert in inventory management, making sure that we always have what we need to do Finally, I have a deep knowledge of the hospitality and catering industry, which allows me to lead my team to offer a high quality dining experience
  • Knowledge of Service Rules
  • Relational Skills
  • Autonomy And Responsibility
  • Management
  • Team working
  • Organization skills
  • Neat and professional appearance
  • Friendliness

Preferredjob

Restaurant Manager

Foreignlanguages

  • English, B1, B1, B1, B1, B1
  • German, A2, A2, A2, A2, A2

Personal Information

  • Date of Birth: 08/09/93
  • Gender: Female
  • Nationality: Italiana
  • Driving License: B

Languages

Russian
Bilingual or Proficient (C2)
English
Intermediate (B1)
Italian
Bilingual or Proficient (C2)
German
Beginner (A1)

Timeline

Assistant Restaurant Manager

Integraldo By Integral S.r.L
01.2019 - 02.2023

Assistant Restaurant Manager

Villaverde Hotel Resort, Spa & Golf ****S
01.2017 - 01.2019

Head waiter

Astoria Hotel
06.2014 - 09.2017

Hotel High School Diploma -

ISIS Bonaldo Stringher

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Yuliya Nazarova