Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic
Yuxin Zhou

Yuxin Zhou

Service Designer
Milan

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level service design position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work History

UX Research and Service Design Intern

Shengyu Automative Technology
Shanghai
11.2022 - Current
  • Conduct qualitative and quantitative systematic desktop research and analysis for a mobility tool manufacturer on the basis of traditional wheelchairs
  • Analyzed case studies to gain insights into successful service design strategies.
  • Leveraged design thinking methodologies to identify and prioritize product design opportunities.
  • Regularly produce high-quality competitive research reports to summarize and explore the new positioning of modular smart chassis in the traditional wheelchair market

Customer Service Intern

ARTOP GROUP(the department cooperated with Ergosign GmbH ), CHONGQING
Chongqing
06.2021 - 08.2021
  • Address business needs and to adhere to industry & market insights
  • Define customer insights and trends to drive the creation of coherent experience and service concepts within the industry of smart restaurant
  • Improve customer journeys of existing business propositions and design new emotionally engaging journeys that don’t yet exist in the market

Education

Master of Science - Industrial Design

CHONGQING UNIVERSITY
Chongqing, China
05.2017 - 05.2021

Master of Science - Product Service System Design

POLITECNICO DI MILANO
Milan, Italy
05.2021 - Current

Skills

UX research

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Projects

DEMOLA innovation challenge

Innovator of citizen-boosted digital public servic|DEMOLA, Tampere |March 2023 - May 2023

  

  • Conducted extensive research and analysis to identify the emerging weak signals and change forces that impact public service delivery in the digital age.
  • In close collaboration with team members from different parts of the world, injected service design into the digital solutions ideation process.
  • Create personas and mindsets, customer journeys, service blueprints and prototypes to support the design process and envisioning future

 

Blue Paper on the Development of the Metaverse-as-a-Service Industry

Research Group Member | Tsinghua University School of Fine Arts,| March 2023-Present

  

  • Analyzed data from various sources, and synthesized the findings into actionable recommendations for industry stakeholders
  • Contributed to the creation of a blue paper that outlined a comprehensive strategy for the industry's growth and advancement
  • Conduct in-depth interviews with metaverse industry experts
  • Develop a preliminary report describing the current market condition, business opportunities, and future service scenarios.


Timeline

UX Research and Service Design Intern

Shengyu Automative Technology
11.2022 - Current

Customer Service Intern

ARTOP GROUP(the department cooperated with Ergosign GmbH ), CHONGQING
06.2021 - 08.2021

Master of Science - Product Service System Design

POLITECNICO DI MILANO
05.2021 - Current

Master of Science - Industrial Design

CHONGQING UNIVERSITY
05.2017 - 05.2021
Yuxin ZhouService Designer