Summary
Overview
Work History
Education
Skills
Timeline
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Zarah Malik

Assistant Store Manager, Lululemon
Amsterdam,NH

Summary

A seasoned professional in commercial Visual Merchandising and Customer Experience Management, exceling in elevating guest satisfaction and optimizing store performance.

I apply creative problem-solving with tact, achieving superior results.

My expertise includes business trend analyses, cross-functional team oversight, and strategic sales tactics.

A consistent track record demonstrates the enhancement of store operations and service quality through adept customer feedback use, comprehensive staff training, and meticulous store management.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Lululemon
Hartenstraat, Amsterdam, The Netherlands
07.2023 - Current
  • Customer and Employee Engagement: Leveraged daily customer feedback to identify training gaps and improve processes, leading to 80% increase in guest satisfaction. Simultaneously provided feedback and training to staff, enhancing performance.
  • Collaboration and Sales Strategy: Boosted organizational efficiency through cross-departmental collaboration and applied strategic sales tactics, such as cross-selling and upselling, to drive revenue growth.
  • Store Management and Visual Merchandising: Ensured optimal sales floor and merchandise display conditions, taking necessary corrective actions. Contributed to design and setup of attractive merchandise displays to promote key products.
  • Guest Experience and Problem-Solving: Fostered warm and enjoyable atmosphere for guests while approaching each problem with fresh, analytical strategies for swift resolution.

Visual Merchandiser & IDEA Key Leader

Lululemon Athletica
Amsterdam, Netherlands
12.2021 - 02.2023
  • Visual Merchandising (VM): Led VM presentations and walk-throughs to enhance guest experiences and align with brand campaigns. Managed periodic product knowledge updates, VM flips, window activations, and signage and label updates, using sales reports and retail performance data to inform decisions.
  • Guest Experience: Consistently implemented brand standards and product placement strategies to optimize guests' experiences. Provided technical product education and integrated omnichannel programs into guest experience.
  • Product Management: Coordinated store-led tasks including delivery acceptance, product quantity maintenance, monthly consolidations, and weekly inventory tasks. Monitored asset protection to manage life cycle of all products.
  • Team Development: Provided real-time training on brand standards, product placement, and visual display techniques. Fostered a respectful and inclusive team environment, accommodating a multinational team speaking 17 languages.
  • Strategic Analysis: Conducted weekly business trend analyses to inform VM changes, product placement strategies, and product education. Participated in weekly Trade calls and Regional meetings with regional management and store managers to assess ongoing business priorities.

Store Visual Supervisor

The White Company
London, England
12.2019 - 05.2021
  • Visual Merchandising: Executed company's seasonal visual merchandising strategy, including preparation and execution of sales events.
  • Inventory Management: Planned stock transitions and maintained stockroom to optimize inventory flow.
  • Performance Analysis: Utilized KPIs to drive stock movement, minimize slow/zero sellers, and identify actionable seasonal strategies, resulting in sales increase of 8% in engaged departments.
  • Customer Service and Team Support: Assisted front-of-house team in delivering exceptional customer service, demonstrating respect, friendliness, and proactivity.
  • Operations and Problem-Solving: Resolved issues promptly, improved operations, and maintained high-quality service. Diligently completed paperwork, identified discrepancies, and took immediate corrective action.

Education

BA (Hons) - Graphic Communication

Central St Martins, University of London
London
09.2009 - 2012.07

Higher National Diploma - Graphic Design

Matthew Boulton College
Birmingham Metropolitan
04.2007 - 2009.07

BTEC National - Multimedia

Matthew Boulton College
Birmingham Metropolitan
09.2005 - 2007.07

GCSE -

Bournville Secondary School
Birmingham
09.2003 - 2005.07

Skills

    Communication

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Timeline

Assistant Store Manager

Lululemon
07.2023 - Current

Visual Merchandiser & IDEA Key Leader

Lululemon Athletica
12.2021 - 02.2023

Store Visual Supervisor

The White Company
12.2019 - 05.2021

BA (Hons) - Graphic Communication

Central St Martins, University of London
09.2009 - 2012.07

Higher National Diploma - Graphic Design

Matthew Boulton College
04.2007 - 2009.07

BTEC National - Multimedia

Matthew Boulton College
09.2005 - 2007.07

GCSE -

Bournville Secondary School
09.2003 - 2005.07

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Zarah MalikAssistant Store Manager, Lululemon