Bilingual Benefits Specialist dedicated to assisting employees. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Benefits Analyst Senior Associate
Kyndryl
07.2021 - Current
Delivered targeted advise on issues such as applicable employment regulations, compensation strategies, and internal systems to help companies update antiquated or ineffective approaches.
Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
Researched and evaluated new benefits programs to select cost-effective benefits plans and coverage levels.
Built relationships with vendors to foster quality service delivery.
Assisted with design and implementation of various employee benefits programs.
Negotiated and managed contracts on the focus of the german car fleet.
Ensured the smooth execution and ongoing improvement of day to day operational activities such as eligibility validation, invoice reconciliation, claims and payroll administration and employee support.
Supported, reviewed and guided the new setup of every process inherited at the transition from IBM to Kyndryl.
Managed the implementation developed benefits tools.
Assistant to Executives and Vice Presidents
IBM
12.2017 - 07.2021
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Organized and coordinated conferences and monthly meetings.
Processed travel expenses and reimbursements for executive team and senior management group.
Screened calls and emails and responded accordingly to support executive correspondence.
Answered high volume of phone calls and email inquiries.
Updated spreadsheets and created presentations to support executives and boost team productivity.
Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Worked with senior management to initiate new projects and assist in various processes.
Retail Store Manager
Hoegl Shoes Fashion GmbH
04.2015 - 12.2017
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Optimized store displays and appearance via strategic merchandising.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Managed store organization, maintenance, and purchasing functions.
Trained team members in successful strategies to meet operational and sales targets.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Assistant Retail Store Manager
Hoegl Shoe Fashion GmbH
01.2014 - 04.2015
Assisted store manager in meeting standards for customer service and quality.
Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Trained and managed associates in customer service and sales techniques.
Answered questions about store policies and addressed customer concerns.
Assisted Manager in interview process of prospective employees and provided feedback.
Oversaw and managed operational and financial projects to deliver on time and within budget limitations.