Alessandra Ingemi
Arona,NO
Summary
Curious, energetic, and passionate about human connection, I’ve built my career through hands-on experience, turning challenges into opportunities. With eight years in retail, I’m now seeking a role where I can lead a team and contribute to the evolution of Customer Care. I bring a deep understanding of customer needs, a solution-oriented mindset, and a leadership style grounded in collaboration, vision, and execution.
Overview
8
8
years of professional experience
Work History
Specialist Sport Leader Omnichannel
Decathlon Italia S.r.l.
Castelletto Sopra Ticino, Novara
07.2024 - Current
- Store and customers-employee security.
- Management of online reviews and customer care.
- Supervision of store organization and efficiency.
- Security of financial and stock flows.
- Stock replenishment control and commercial agility.
- Analysis of commercial performance.
- Implementation of commercial policies.
Sport Leader Omnichannel
Decathlon Italia S.r.l.
Castelletto Sopra Ticino, Novara
04.2017 - 06.2024
- Sales and customer relationship management.
- Cash register operations and customer reception.
- Management of Facebook and Instagram pages.
- Stock replenishment control.
Education
Master's Degree - International Relations
Università degli Studi di Milano
MilanoBachelor's Degree - International Studies
Università degli Studi di Firenze
FirenzeScientific High School Diploma - Linguistic Curriculum
Liceo Scientifico Archimede
MessinaSkills
- Problem Solving
- Customer Orientation
- Planning and organization
- Leadership
- Teamwork
- Energy
- Communication
- Empathy
- Flexibility
Languages
Italian
Native
Hungarian
Native
English
Upper intermediate
French
Elementary
German
Elementary
Affiliations
- Volunteer work
- Sport
- Theather and Music
Timeline
Specialist Sport Leader Omnichannel
Decathlon Italia S.r.l.
07.2024 - Current
Sport Leader Omnichannel
Decathlon Italia S.r.l.
04.2017 - 06.2024
Master's Degree - International Relations
Università degli Studi di Milano
Bachelor's Degree - International Studies
Università degli Studi di Firenze
Scientific High School Diploma - Linguistic Curriculum
Liceo Scientifico Archimede
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