Alessia Tritto
Giussano
Summary
Personable and versatile Spa Manager with expertise delivering spa services and managing fitness programs, safety and massages. Models astute business sense in meeting budgets in combination with personal service orientation and direct care for clients. Listens attentively to customer concerns and turns potential challenges into opportunities for improved business and spa service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Spa Manager
MSC Cruises
09.2024 - 12.2024
- Recorded product sales into spa's weekly income report.
- Coordinated special events, attracting new clients and boosting overall sales.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Enhanced team performance with regular motivational meetings and constructive feedback, leading to more cohesive and efficient team.
- Resolved client complaints with empathy and professionalism, maintaining high standards of customer service.
Spa Manager
MSC Cruises
07.2024 - 09.2024
Spa Manager
MSC Cruises
02.2024 - 05.2024
Spa Manager
Costa Crociere S.p.A
07.2023 - 11.2023
- Led a team of 16 spa staff members, ensuring seamless operations and exceptional customer service delivery with European, American, Australian guests.
- Developed and implemented effective marketing strategies resulting in a 40% increase in monthly spa bookings and retail.
- Conducted regular staff training sessions to enhance skills and knowledge in the latest spa treatments, techniques and sales of products
- Managed spa inventory, verifies that products are kept in the appropriate location and in optimal conditions, regularly. Checking expiring dates of edible products.
- Organizes and supervises lunch and break hours to ensure adequate staffing of the shopping area or category specialists during opening hours.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
Spa Manager
Costa Crociere S.p.A
04.2023 - 07.2023
- Restarting of the ship "Costa Serena" after covid-pandemic, having the opportunity to deal with department heads of the ship, operated in Asia with Korean and Taiwanese guests.
- Follow the H.E.S.S. standards and procedure and ensure the team understand their role and responsibility in safeguarding guests and colleague safety.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Gives specific, measurable, achievable, relevant , time framed goals to the staff in order to motivate, support and coordinate the team.
- Makes sure the marketing material is in compliance with corporate guidelines and procedures and that it is kept in optimal conditions.
Spa Manager
Silversea Cruise Line
11.2022 - 02.2023
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Maintained front desk workstation by keeping it clean and organized.
- Greeted spa guests warmly to create positive first impression of establishment.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Led spa tours for new members to familiarize guests with services provided.
- Recorded product sales into spa's weekly income report.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
Beauty Receptionist
Costa Crociere S.p.A
10.2022 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Assist the therapist during the spa tours.
- Confirmed appointments, communicated with clients, and updated client records.
- Check-in and Check-out of guests, promoting services for other modality as hairdresser, fitness and massage therapist.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Assist the spa manager in his daily basic work.
- Handled cash transactions and maintained sales and payments records accurately.
- Scheduled office meetings and client appointments for staff teams.
Beauty Therapist
Costa Crociere S.p.A
05.2022 - 10.2022
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for homecare based on needs and preferences.
- Demonstrated thorough knowledge of all spa products and services.
Beautician
Sentieri di Benessere
06.2017 - 04.2022
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Designed skin, body and hair care packages for individual clients.
- Processed payments, entering sales in register for prompt customer service.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Beauty Therapist Trainee
Aspens Beauty and Laser Clinic
02.2017 - 03.2017
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Studied advanced techniques to develop proficiency and better serve customers.
- Offered exceptional service and support to walk-in and scheduled customers.
Beauty Therapist Trainee
Dolcessenza
02.2016 - 03.2016
Beauty Therapist Trainee
Spiragli di Luce
02.2015 - 03.2015
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Education
Spa Management Training - OneSpaWorld
Miami11.2022
Aesthetic Certificate For Working On Cruise Ships -
London Wellness Academy
London05.2022
Professional Diploma in Aesthetic Treatment -
Accademia PBS
Monza, Italy01.2017
Professional Diploma in Wellness Operator -
Accademia PBS
Monza01.2016
Skills
- Leadership
- Budget Administration
- Customer Acquisition
- Problem - solving
- Staff management
- Hygiene standards
- Staff training
- Goal setting
- Public relations
- Performance evaluations
- Product knowledge
Certification
- Extension lashes professional Course: One to One method
- Professional Course in hair removal with the sugaring method
- "Hot Stone Massage" massage course
- "Californian Massage " massage course
- "Bambù Massage" massage course
- Pedicure course with micromotor "Podolab
- Holistic Aesthetics Course: nature and earth - NATì
- Holistic Aesthetics Course: nature fire - NATì
- Naturoaesthetics course start - infinity massage - NATì
- ABT 1.0 specialist course - NATì
- Elemis Swedish Massage course
- Elemis Aroma Ocean Wrap course
- Elemis Biotec Facial course
- Ionithermie course
- Elemis Nails course
Languages
Italiano
Bilingual or Proficient (C2)
Inglese
Upper intermediate (B2)
Spagnolo
Elementary (A2)
Personal Information
- License: B
- Date of Birth: 08/26/1999
- Nationality: Italian
Timeline
Spa Manager
MSC Cruises
09.2024 - 12.2024
Spa Manager
MSC Cruises
07.2024 - 09.2024
Spa Manager
MSC Cruises
02.2024 - 05.2024
Spa Manager
Costa Crociere S.p.A
07.2023 - 11.2023
Spa Manager
Costa Crociere S.p.A
04.2023 - 07.2023
Spa Manager
Silversea Cruise Line
11.2022 - 02.2023
Beauty Receptionist
Costa Crociere S.p.A
10.2022 - 11.2022
Beauty Therapist
Costa Crociere S.p.A
05.2022 - 10.2022
Beautician
Sentieri di Benessere
06.2017 - 04.2022
Beauty Therapist Trainee
Aspens Beauty and Laser Clinic
02.2017 - 03.2017
Beauty Therapist Trainee
Dolcessenza
02.2016 - 03.2016
Beauty Therapist Trainee
Spiragli di Luce
02.2015 - 03.2015
- Extension lashes professional Course: One to One method
- Professional Course in hair removal with the sugaring method
- "Hot Stone Massage" massage course
- "Californian Massage " massage course
- "Bambù Massage" massage course
- Pedicure course with micromotor "Podolab
- Holistic Aesthetics Course: nature and earth - NATì
- Holistic Aesthetics Course: nature fire - NATì
- Naturoaesthetics course start - infinity massage - NATì
- ABT 1.0 specialist course - NATì
- Elemis Swedish Massage course
- Elemis Aroma Ocean Wrap course
- Elemis Biotec Facial course
- Ionithermie course
- Elemis Nails course
Spa Management Training - OneSpaWorld
Aesthetic Certificate For Working On Cruise Ships -
London Wellness Academy
Professional Diploma in Aesthetic Treatment -
Accademia PBS
Professional Diploma in Wellness Operator -
Accademia PBS
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