Anastasija Markovic Wardrope

I started with a six-month internship, I gained valuable experience in a professional office environment. I developed strong communication and organizational skills, and became confident in managing front desk operations, handling client interactions, incoming customer calls, addressed inquiries, resolved issues efficiently, and ensured high levels of customer satisfaction through professional and effective communication. This experience helped me grow professionally and strengthened my ability to work both independently and as part of a team.

This position marked my first serious work experience, where I developed strong customer service and teamwork skills in a fast-paced environment. I was responsible for taking orders, managing customer requests, and ensuring a positive dining experience. While I gained valuable experience in communication and time management, I ultimately had to balance my university commitments with the job, which led me to prioritize my academic career moving forward.

I supported daily library operations and assisted with inquiries and book lending services. I developed organizational skills through cataloging and shelving activities, and gained experience using library management systems. This role helped me grow professionally, improve my attention to detail, and understand the dynamics of working in an educational environment.