Beatrice Botta
Milan
Summary
I can adapt easily to new working situations thanks to flexibility, dynamism, and a strong sense of responsibility. Listening skills, the ability to learn quickly, and determination are accompanied by a natural inclination for teamwork and demonstrated goals in both school and work.
Overview
7
7
years of professional experience
Work History
Loss Adjuster
Chiari S.r.l
11.2022 - Current
- Enhanced client satisfaction with timely communication and updates on claim status.
- Collaborated with various departments to resolve discrepancies and expedite claim settlements.
- Developed comprehensive reports detailing claim findings, supporting efficient decision-making processes.
- Conducted appraisals for complex claims, utilizing expert knowledge in specialized fields to ensure accurate assessments and valuations.
- Interpreted policy language accurately, ensuring appropriate coverage determination for each claim scenario.
- Prepared summaries of damage, payments, and policy coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Documented information gathered in field and uploaded data to company database for efficient processing using Software.
- Followed up on potentially fraudulent claims initiated by claims representatives.
Customer Service Executive
A2A
09.2022 - 11.2022
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Sales of products and company packages according to customer needs.
- Dedicated assistance
Receptionist
Richemont
01.2022 - 09.2022
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Use Office/teams package and input management program.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained clean and welcoming reception area.
- Answered central telephone system and directed calls accordingly.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Salesperson
Tezenis
09.2021 - 01.2022
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
IH Hotels
05.2018 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Diploma - Languages
Linguistic Highschool
Milano 2021
Skills
Good knowledge of the Office package
Problem solving
Multitasking and organization
Team collaboration
Active listening
Verbal and written communication
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
German
Elementary (A2)
Timeline
Loss Adjuster
Chiari S.r.l
11.2022 - Current
Customer Service Executive
A2A
09.2022 - 11.2022
Receptionist
Richemont
01.2022 - 09.2022
Salesperson
Tezenis
09.2021 - 01.2022
Receptionist
IH Hotels
05.2018 - 09.2018
Diploma - Languages
Linguistic Highschool