FATIMA ROJLA
Meda, Monza e Brianza
Overview
5
5
years of professional experience
Work History
Easyjet Trainer
Ags Handling-Menzies
08.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
Check-in Agent
Ags Handling- Menzies
05.2023 - Current
Check-in
Boarding
Check-in Agent for Ryanair
Adecco for Airport Handling
03.2023 - 05.2023
Chek-in
Boarding
Check-in Agent for Easyjet
Adecco for Airport Handling
07.2022 - 02.2023
Check-in
Boarding
Insurance Consultant
Generali Assicurazioni Italia
04.2021 - 09.2021
- Established lasting relationships with key industry partners, including brokers, carriers, and service providers to better serve client needs.
- Provided exceptional customer service during the claims process by guiding clients through each step and advocating on their behalf when needed.
- Increased customer satisfaction ratings through timely claims processing and consistent communication with clients.
Italian Language Teacher for Foreigners
Library of Cabiate
01.2020 - 06.2020
Education
Course For Chek-in Agent - Check-in And Boarding
Accademia del Lavoro
2022
Graduation - Linguistics And Cultural Mediation
Università Statale
Milano2021
High School Diploma - Science Education
Marie curie Meda
Mb2019
Skills
Customer Relations and Assistance
Excellent interpersonal skills
Ability to work in a team
Problem solving skills
Customer relationship management
Working speed and effectiveness
Good knowledge of the office package
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Timeline
Easyjet Trainer
Ags Handling-Menzies
08.2024 - Current
Check-in Agent
Ags Handling- Menzies
05.2023 - Current
Check-in Agent for Ryanair
Adecco for Airport Handling
03.2023 - 05.2023
Check-in Agent for Easyjet
Adecco for Airport Handling
07.2022 - 02.2023
Insurance Consultant
Generali Assicurazioni Italia
04.2021 - 09.2021
Italian Language Teacher for Foreigners
Library of Cabiate
01.2020 - 06.2020
Course For Chek-in Agent - Check-in And Boarding
Accademia del Lavoro
Graduation - Linguistics And Cultural Mediation
Università Statale
High School Diploma - Science Education
Marie curie Meda
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