Bruno Di Cola

Work History

Museum of Illusions

Milan

01.2022 - 01.2024

Provided assistance in Italian, English, and French to a diverse international public, contributing to the management of up to 2,000 visitors per day in a fast-paced museum environment.
Coordinated front-line staff and ensured smooth visitor operations, including ticketing, guided tours, and crowd management.
Handled up to 100 daily emails related to bookings, complaints, and tour organization using internal tools and shared inbox systems.
Resolved technical and interpersonal issues within the team, ensuring continuity and a positive visitor experience.
Wrote clear and engaging multilingual captions and content for exhibitions and promotional materials.

Canale 5, Mediaset

Milan

01.2020 - 01.2022

Assisted a senior journalist with daily public relations tasks and press review coordination for national TV news programming (Monday to Friday).
Performed linguistic editing and pre-editing of television segments, ensuring clarity and consistency across scripts and spoken content.
Researched multimedia materials to support daily news coverage and long-format interviews for weekend programming (Verissimo), including features with high-profile international guests.
Acted as a liaison between Producers, Writers, Advertising teams, and Anchors to guarantee smooth production workflows and timely program delivery under daily deadlines.
Managed approx. 100 - 150 emails and 50+ phone calls per day, coordinating press contacts, booking guests, and solving last-minute logistical challenges.

Milan

01.2013 - 01.2018

Provided technical consulting and on-site support for small businesses, managing 4–5 B2B client visits per day for sales, troubleshooting, and network maintenance.
Handled urgent customer requests via phone and email, ensuring same-day interventions when required (up to 5 rapid-response visits daily).
Led the deployment and setup of 40 Macintosh computers for a Milan-based language institute, overseeing system configuration, user onboarding, and team training in collaboration with a partner.
Installed and maintained local networks, performed PC/Mac repairs, and advised clients on IT infrastructure optimization.
Improved editorial and typographic software workflows by providing tailored support and system tuning for creative professionals.
Ensured high client satisfaction through prompt, solution-focused service delivery in fast-paced, multitasking environments.