Bruno Di Cola
Museum Manager
Berlin
Summary
Experienced professional with a diverse background in multilingual customer support, language tutoring, and IT services. Proficient in resolving technical issues, facilitating communication in cross-cultural environments, and providing customized educational and technological assistance. Possess natural curiosity, adaptability, and strong dedication to ongoing self-improvement.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Museum Operator & Deputy Manager
Museum of Illusions
Milan
01.2022 - 01.2024
- Provided assistance in Italian, English, and French to a diverse international public, contributing to the management of up to 2,000 visitors per day in a fast-paced museum environment.
- Coordinated front-line staff and ensured smooth visitor operations, including ticketing, guided tours, and crowd management.
- Handled up to 100 daily emails related to bookings, complaints, and tour organization using internal tools and shared inbox systems.
- Resolved technical and interpersonal issues within the team, ensuring continuity and a positive visitor experience.
- Wrote clear and engaging multilingual captions and content for exhibitions and promotional materials.
Researcher & Video Editor
Canale 5, Mediaset
Milan
01.2020 - 01.2022
- Assisted a senior journalist with daily public relations tasks and press review coordination for national TV news programming (Monday to Friday).
- Performed linguistic editing and pre-editing of television segments, ensuring clarity and consistency across scripts and spoken content.
- Researched multimedia materials to support daily news coverage and long-format interviews for weekend programming (Verissimo), including features with high-profile international guests.
- Acted as a liaison between Producers, Writers, Advertising teams, and Anchors to guarantee smooth production workflows and timely program delivery under daily deadlines.
- Managed approx. 100 - 150 emails and 50+ phone calls per day, coordinating press contacts, booking guests, and solving last-minute logistical challenges.
Freelance IT Consultant & Technician
Freelance IT Consultant & Technician
Milan
01.2013 - 01.2018
- Provided technical consulting and on-site support for small businesses, managing 4–5 B2B client visits per day for sales, troubleshooting, and network maintenance.
- Handled urgent customer requests via phone and email, ensuring same-day interventions when required (up to 5 rapid-response visits daily).
- Led the deployment and setup of 40 Macintosh computers for a Milan-based language institute, overseeing system configuration, user onboarding, and team training in collaboration with a partner.
- Installed and maintained local networks, performed PC/Mac repairs, and advised clients on IT infrastructure optimization.
- Improved editorial and typographic software workflows by providing tailored support and system tuning for creative professionals.
- Ensured high client satisfaction through prompt, solution-focused service delivery in fast-paced, multitasking environments.
Skills
Excellent communication and mediation abilities
Problem-solving mindset
Attention to detail
Experience in remote teamwork
Independent work
Multitasking
Patience
Precision in data processing
Microsoft Office, Excel, Google Workspace, CSM
Advanced proficiency in Windows, Linux (Ubuntu), and macOS environments
Timeline
Museum Operator & Deputy Manager - Museum of Illusions
01.2022 - 01.2024
Researcher & Video Editor - Canale 5, Mediaset
01.2020 - 01.2022
Freelance IT Consultant & Technician - Freelance IT Consultant & Technician
01.2013 - 01.2018
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
German
Beginner (A1)
Personal Information
Nationality: Italian