Carolina Pagan
Rimini
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Trainer
gelateria La romana dal 1947 srl
10.2020 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
- Provided coaching and mentoring to employees.
- Opening of new sales points and tutors to employees in the following cities:
Brasov- Romania, Bucharest- Romania, Salzburg- Austria, Wien- Austria, Dusseldorf - Germany, Lisbon-Portugal, Paris - France - Established and maintained quality control standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Cameriera
Bar Rondine
06.2020 - 09.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Addetta alle vendite reparto accessori
Ikea Rimini
05.2018 - 05.2019
- Facilitated quality customer service by listening to customer complaints, examining returned merchandise and resolving problems to restore and promote good public relations.
- Prepared and set up merchandise displays to attract buyers and increase sales.
Barista e cameriera
OldWildWest
02.2018 - 04.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista e cameriera
OldWildWest
06.2016 - 09.2016
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Graphic Designer
OldWildWest
06.2016 - 09.2016
- Completed final touches for projects such as images sizes and font selection
- Developed creative design for print materials, brochures, banners, and signs
Barista
Nuovo Fiore
05.2015 - 09.2015
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Maintained regular and consistent attendance and punctuality.
Barista e cameriera
OldWildWest
10.2014 - 04.2015
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Followed exact recipes for mixing and preparing beverage and food items.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Stage Agenzia di Viaggi
Amarcord
06.2014 - 09.2014
Barista
Caffè dell'Orto
06.2012 - 09.2014
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Addetta alle vendite
Tabaccheria Pruccoli
06.2011 - 09.2011
Education
Make Up Artist - Make-Up
MUD- Make Up Designory Academy
Milano06.2020
Course Adobe InDesign -
Enaip
Udine03.2016
English Course -
Helc
Hastings 11.2011
High School Diploma -
E. Fellini
Riccione 06.2011
Skills
- Team working
- Problem solving
- Goal oriented
- Customer relationship
- Use cash and handheld
- Inventories and warehouse orders
- Windows and Mac OS operating system
- Microsoft Office
- Adobe Photoshop
- Adobe indesig
- Excel
Personal Information
- Place of Birth: Rimini
- Date of Birth: 12/16/91
- Driving License: B
Languages
English
Upper intermediate (B2)
French
Intermediate (B1)
Spanish
Elementary (A2)
Timeline
Trainer
gelateria La romana dal 1947 srl
10.2020 - Current
Cameriera
Bar Rondine
06.2020 - 09.2020
Addetta alle vendite reparto accessori
Ikea Rimini
05.2018 - 05.2019
Barista e cameriera
OldWildWest
02.2018 - 04.2018
Barista e cameriera
OldWildWest
06.2016 - 09.2016
Graphic Designer
OldWildWest
06.2016 - 09.2016
Barista
Nuovo Fiore
05.2015 - 09.2015
Barista e cameriera
OldWildWest
10.2014 - 04.2015
Stage Agenzia di Viaggi
Amarcord
06.2014 - 09.2014
Barista
Caffè dell'Orto
06.2012 - 09.2014
Addetta alle vendite
Tabaccheria Pruccoli
06.2011 - 09.2011
Make Up Artist - Make-Up
MUD- Make Up Designory Academy
Course Adobe InDesign -
Enaip
English Course -
Helc
High School Diploma -
E. Fellini
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