Caroline Victoria Amuro
Portsmouth
Summary
Goal-oriented Internship Coordinator dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and employers to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities. Perceptive educator with solid record of accomplishment in attaining and surpassing targets. Stay on top of trends in education to maintain modern, efficient systems meeting needs of diverse students. Solid relationship-builder with decisive approach to solving operational problems.
Overview
27
27
years of professional experience
Work History
International Internship Coordinator
Sant'Anna Institute
12.2021 - Current
- Co-participated in writing: Cross Cultural undergraduate Internships - A toolkit for empowering the next generation (Emerald insight)
- Facilitated successful internships through regular communication with both students and host organizations, ensuring mutual satisfaction.
- Enhanced student placement rates by developing strong relationships with industry partners and potential internship hosts.
- Oversaw intern orientation sessions that provided essential information about company culture, policies, and expectations before starting their assignments.
- Created comprehensive internship guidelines, setting clear expectations for students and host organizations alike.
- Increased internship opportunities by actively researching and targeting new industries and organizations.
- Organized career fairs to connect students directly with potential employers, expanding their professional networks.
- Promoted diversity in internship placements by identifying underrepresented groups within the organization''s community outreach efforts.
- Developed a database of internship opportunities, simplifying the search process for students and increasing accessibility.
- Collaborated with faculty members to integrate relevant coursework into internship experiences for greater academic alignment.
- Conducted exit interviews with interns upon completion of their experience, gathering valuable insights for program improvement.
- Researched industry trends and best practices in internship coordination, ensuring the program remained current and competitive.
- Evaluated student performance during internships by maintaining open lines of communication with supervisors, allowing for continuous improvement efforts.
- Monitored compliance with federal labor laws pertaining to unpaid internships, mitigating risk exposure.
- Negotiated agreements with external partners to secure high-quality internships at competitive rates.
- Streamlined the internship application process for improved efficiency and increased student satisfaction.
- Established a robust alumni network to facilitate networking opportunities between current interns and former participants.
- Implemented an effective feedback system between interns and host organizations, fostering stronger partnerships over time.
- Designed engaging workshops focused on resume writing, interview preparation, and workplace etiquette for better internship preparedness.
- Maintained accurate records of all internships using dedicated software tools to track students'' progress and achievement.
- Improved the quality of internships by providing ongoing support to interns in their professional development journey.
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Implemented student assessment and evaluation processes, aiding program success.
- Attended professional educational and developmental meetings to support accreditation and grant writing.
- Conducted conferences with parents and students to review progress, adjust academic plans, and renew enrollments.
- Coordinated departmental teams to successfully integrate new educational programs.
- Supported staff recruitment initiatives for high-quality program delivery.
- Assessed student performance and utilized feedback to increase educational program success.
English as a Foreign Language Teacher
Istituto Paritario Del Majo
10.2020 - 02.2022
- Educated students in basics of English grammar and conversational speaking.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Created new lesson plans based on course objectives.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Attended workshops to learn about student motivation and engaging learning activities.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
Hotel Manager
Self Employed
01.2015 - Current
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Developed and implemented marketing strategies to promote hotel services.
Conference Coordinator
Yes Meet, Di Francesxco Schisano
05.2010 - 10.2014
- Partnered with local businesses to secure sponsorship deals, boosting revenue potential for both the conference and the community partners involved.
- Implemented effective attendee feedback collection methods to continuously improve conference experiences.
- Evaluated post-conference data to identify areas of improvement and implement changes in subsequent events.
- Streamlined registration processes for increased efficiency and reduced wait times for attendees.
- Created comprehensive post-event reports analyzing performance metrics leading towards continuous improvement strategies.
- Oversaw on-site staff during conferences, maintaining a high level of professionalism and responsiveness to attendee needs.
- Maintained detailed records of conference planning activities, streamlining future coordination efforts.
- Selected appropriate venues based on event requirements, budget constraints, and location preferences.
- Assisted speakers in preparing presentations materials while ensuring adherence to time constraints.
- Managed budgets effectively to optimize resource allocation without compromising event standards.
- Organized engaging networking opportunities for attendees, fostering valuable connections among industry professionals.
Translator and Interpreter
AGO PRESS, Luigi D'Alise
01.2007 - Current
- Translated documents from [Language] to [Language].
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
- Fostered better understanding of complex documents by translating technical manuals, legal contracts, and medical reports.
- Provided verbal summaries of non-English documents for immediate use.
- Maintained high linguistic standards across all translations through rigorous proofreading and editing processes.
Call center manager
Infocall, di Giuseppe Pane
01.2005 - 12.2010
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Led daily team meetings to review performance, set targets and motivate staff.
- Established and oversaw performance targets for call center associates.
- Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
- Evaluated data to identify trends and determine customer service needs.
- Analyzed customer feedback to identify improvement opportunities and develop action plans.
- Created a supportive work environment that encouraged open communication, fostering a strong sense of teamwork among agents.
ESL Teacher
CISL-UIL - Program Alberghi Forte-fortissimi Sorrento
01.2005 - 12.2006
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
Supervisore di call center
118UK, Conduit
07.2001 - 05.2005
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Reduced average handle time through the implementation of effective call handling techniques and scripts.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
University Training Officer Corps
Territorial Army, HRM Minestry of Defence
10.1997 - 10.2001
- Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
- Identified training needs and planned classes accordingly.
- Facilitated open communication channels between the trainees and instructors leading to a more cohesive learning experience.
Education
Master of Arts - DIDATTICA E COMPETENZE NELLE SCIENZE DELLE LINGUE E NELLE CIVILTA' STRANIERE
Università Telematica Pegaso
Naples, ItalyBachelor of Arts - BA Language and Communication
University of Wales, Cardiff
Cardiff, WalesDiploma Di Maturità -
Liceo Linguistico S. Anna
SorrentoGED -
Università Telematica Pedaso
07.2020
Master of Arts - Teaching Competencies
Università Telematica Pegaso
Naples06.2020
IELTS
The British Council
05.1997
Skills
- Effective networking
- Recruitment expertise
- Student Engagement
- Database Administration
- Student assessment
- Personnel Management
- Planning and coordination
- Program Management
Languages
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
French
Advanced (C1)
German
Elementary (A2)
Spanish
Elementary (A2)
Latin
Upper intermediate (B2)
Timeline
International Internship Coordinator
Sant'Anna Institute
12.2021 - Current
English as a Foreign Language Teacher
Istituto Paritario Del Majo
10.2020 - 02.2022
Hotel Manager
Self Employed
01.2015 - Current
Conference Coordinator
Yes Meet, Di Francesxco Schisano
05.2010 - 10.2014
Translator and Interpreter
AGO PRESS, Luigi D'Alise
01.2007 - Current
Call center manager
Infocall, di Giuseppe Pane
01.2005 - 12.2010
ESL Teacher
CISL-UIL - Program Alberghi Forte-fortissimi Sorrento
01.2005 - 12.2006
Supervisore di call center
118UK, Conduit
07.2001 - 05.2005
University Training Officer Corps
Territorial Army, HRM Minestry of Defence
10.1997 - 10.2001
Master of Arts - DIDATTICA E COMPETENZE NELLE SCIENZE DELLE LINGUE E NELLE CIVILTA' STRANIERE
Università Telematica Pegaso
Bachelor of Arts - BA Language and Communication
University of Wales, Cardiff
Diploma Di Maturità -
Liceo Linguistico S. Anna
GED -
Università Telematica Pedaso
Master of Arts - Teaching Competencies
Università Telematica Pegaso
IELTS
The British Council
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