Catalina Melinte
Rome
Summary
Hardworking, with extensive experience and knowledge in the tourism sector. Passionate about business success and successful at supporting all staff and clients necessities. Talented, driven to improve productivity and customer relations with attention to detail and professional demeanor. Proven ability to handle multiple tasks efficiently, ensuring smooth daily operations. Dependable and quick-learning, brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Receptionist
Hotel Gioberti
01.2023 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Captured and processed client information, entering data into online systems for wider company use.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
- Responded to inquiries from callers seeking information.
Receptionist
M.E.P Europrojects, Hotel Abadia
04.2022 - 05.2022
- Collaborated effectively with customers and staff to maintain smooth running company operations.
- Compiled daily reports on reception activities, highlighting key occurrences and visitor numbers for management review.
- Managed multiple tasks and met time-sensitive deadlines
- Handled assignments independently with good judgement and critical thinking skills
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Certificate of Higher Education - English Language
MyES (My English School)
Rome10-2024
High School Diploma -
Livia Bottardi - Technical Institute For Tourism
Rome07-2023
Skills
- Positive and professional
- Patience and composure
- Organized and reliable
- Multitasking ability
- Service-oriented mindset
- Customer/Client relations
- Microsoft office
- Detail Oriented
- Appointment management
- Mail Handling
Certification
- Certificate of recognition for acquired experience and competences (Mobility European Projects Granada)
- Certificate in ESOL International - LEVEL B2
Languages
Italian
Bilingual or Proficient (C2)
Romanian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
Timeline
Receptionist
Hotel Gioberti
01.2023 - 02.2023
Receptionist
M.E.P Europrojects, Hotel Abadia
04.2022 - 05.2022
- Certificate of recognition for acquired experience and competences (Mobility European Projects Granada)
- Certificate in ESOL International - LEVEL B2
Certificate of Higher Education - English Language
MyES (My English School)
High School Diploma -
Livia Bottardi - Technical Institute For Tourism
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