OMAR FERRARI
PARMA
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Barista - Waiter
Oceania Group
Marina Ship
2023.06 - 2024.01
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Bartender _waiter
big mamma group
Paris
2022.06 - 2022.12
- Popolare (111 Rue Réaumur, 75002 Paris)
Front Desk Administrator
Italcar srl
PARMA
2015.01 - 2021.01
- Oversaw CRM updates and backups, report generation and troubleshooting requisition.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Microsoft Office and all programs for management
- Reviewed completed work to verify consistency, quality and conformance.
- Scheduled appointments for clients based on availability of staff.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Developed innovative strategies to establish best practices, promoting profitability.
Seller
Italcar srl
PARMA
2010.01 - 2015.01
- Greeted and assisted customers to foster positive experiences.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
ITIS - LEONARDO DA VINCI
Parma2008-07
Skills
- positive attitude
- costumer service oriented
- punctual & respectful
- adaptability to new work environments
- work under pressure
- eager to learn & improve myself
- team builder & team player
- looking for professional grow
Languages
Italian
First Language
English
Advanced (C1)
C1
French
Upper Intermediate (B2)
B2
Spanish
Advanced (C1)
C1
Certification
- IELTS
- NLP
- STCW95 (P.S.S.R MARITIME,BASIC FIREFIGHTING,ELEMENTARY FIRST AID)
Timeline
Barista - Waiter
Oceania Group
2023.06 - 2024.01
Bartender _waiter
big mamma group
2022.06 - 2022.12
Front Desk Administrator
Italcar srl
2015.01 - 2021.01
Seller
Italcar srl
2010.01 - 2015.01
High School Diploma -
ITIS - LEONARDO DA VINCI