OMAR FERRARI
PARMA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Barista - Waiter
OCEANIA CRUICE INC
06.2023 - 01.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Bartender - Waiter
BIG MAMMA GROUP
06.2022 - 12.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Front Desk Manager
ITALCAR SRL
01.2015 - 01.2021
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
Seller
ITALCAR SRL
01.2010 - 01.2015
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Established rapport with clients for long-term business partnerships, leading to increased sales and repeat customers.
- Maximized profitability with strategic pricing, discounting, and inventory management techniques.
- Consistently met or exceeded monthly sales targets through diligent prospecting and follow-up activities.
Education
Hospitality Management
CORSICEF01.2024
Global Bartender & Waiter
Milan, Italy07.2022
High School Diploma -
ITIS - LEONARDO DS VINCI
Parma, Italy07.2008
Skills
- positive attitude
- costumer service oriented
- punctual & respectful
- adaptability to new work environments
- work under pressure
- eager to learn & improve myself
- team builder & team player
- looking for professional grow
Certification
- IELTS
- HACCP
- NLP
- STCW95 (P.S.S.R MARITIME,BASIC FIREFIGHTING,ELEMENTARY FIRST AID)
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
French
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)
Additional Information
I hereby give consent for my data included in the curriculum vitae to be processed for recruiting purposes. I hereby consent to the processing of the data I provided in this CV.
Timeline
Barista - Waiter
OCEANIA CRUICE INC
06.2023 - 01.2024
Bartender - Waiter
BIG MAMMA GROUP
06.2022 - 12.2022
Front Desk Manager
ITALCAR SRL
01.2015 - 01.2021
Seller
ITALCAR SRL
01.2010 - 01.2015
Hospitality Management
Global Bartender & Waiter
High School Diploma -
ITIS - LEONARDO DS VINCI
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