Claudia Dall' Antonia
Alessandria
Summary
Top-notch restaurant / cafe assistant manager delivers prompt, friendly service and prepares and presents food and drinks to uncompromisingly meet company standards. Communicates, leads and directs bar staff on all levels of service and efficiently handles and corrects customer complaints to help operation run efficiently. Supervises multiple aspects of supplying, running and operating bar to provides positive customer experiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bartender Supervisor
Il Mulino Di Bruno Bakery, Cafe', Pastry Shop
11.2023 - 09.2024
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Store Manager's Assistant
Lo Ratrak Foodlab , Contemporary Gastronomic Lab
11.2021 - 04.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Assistant Manager
Beech House Restaurant ( Akeman Company )
02.2017 - 11.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement..
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Oversaw daily operations to maintain store cleanliness and organization.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Established team priorities, maintained schedules and monitored performance.
Head Waitress
Akeman Restaurant ( Akeman Company )
02.2015 - 08.2017
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Greeted new customers, discussed specials, and took drink orders.
- .Increased efficiency of payment processing by implementing best practices for handling cash transactions securely.
- Optimized table turnover rates by efficiently managing seating arrangements and anticipating guests'' needs throughout their meal.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Managed food resources, memorized orders, and coordinated customer service.
Clothing Sales Assistant
Zara Store
05.2012 - 09.2015
- Demonstrated excellent multitasking skills during busy periods while maintaining a high level of customer service at all times.
- Assisted in merchandising displays, resulting in better product visibility and higher sales conversions.
- Developed rapport with customers, leading to repeat business and increased sales.
- Resolved customer complaints professionally, ensuring a satisfactory outcome for both parties involved.
Coordinator
Infor Inter-company Training Consortium
03.2007 - 09.2010
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Education
High School Diploma -
Saluzzo Diploma in Socio-Psycho-Pedagogical
Alessandria, Italy07.2002
Skills
- Collaborative mindset
- Staff recruitment
- Complex Problem-Solving
- Customer Service
- Highly reliable
- Engaging personality
- Organizational ability
- Cash Register Operation
- Hospitality service expertise
- Workplace Safety
Certification
- Certified sales assistant GDO, Formatemp, Milan, Italy , year 2003
- Certified for Safety, Tecnoconsulting, Aosta, Italy 2023
- Certified “Hazard Analysis and Critical Control Points”( Safety and hygiene in food services ), Tecnoconsulting, Aosta 2023
- Certified RYT 200, Yoga Alliance, Koh Phangan, Thailand 2019
Languages
English
Advanced (C1)
French
Beginner (A1)
Spanish
Elementary (A2)
Italian
Bilingual or Proficient (C2)
Timeline
Bartender Supervisor
Il Mulino Di Bruno Bakery, Cafe', Pastry Shop
11.2023 - 09.2024
Store Manager's Assistant
Lo Ratrak Foodlab , Contemporary Gastronomic Lab
11.2021 - 04.2023
Assistant Manager
Beech House Restaurant ( Akeman Company )
02.2017 - 11.2020
Head Waitress
Akeman Restaurant ( Akeman Company )
02.2015 - 08.2017
Clothing Sales Assistant
Zara Store
05.2012 - 09.2015
Coordinator
Infor Inter-company Training Consortium
03.2007 - 09.2010
High School Diploma -
Saluzzo Diploma in Socio-Psycho-Pedagogical
- Certified sales assistant GDO, Formatemp, Milan, Italy , year 2003
- Certified for Safety, Tecnoconsulting, Aosta, Italy 2023
- Certified “Hazard Analysis and Critical Control Points”( Safety and hygiene in food services ), Tecnoconsulting, Aosta 2023
- Certified RYT 200, Yoga Alliance, Koh Phangan, Thailand 2019
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