David Dell Orefice

Marco Marrone

06.2021 - Current

Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
Trained staff members on use of POS system.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
Greeted new customers, discussed specials, and took drink orders.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Managed food resources, memorized orders, and coordinated customer service.
Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Processed orders and sent to kitchen employees for preparation.