David Dell Orefice
San Vito
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Waiter
Marco Marrone
San Vito Chietino
06.2021 - Current
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed food resources, memorized orders, and coordinated customer service.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Processed orders and sent to kitchen employees for preparation.
Education
Superiore - Elettric Maintenance
Istituto Professionale Guglielmo Marconi
Ortona06.2021
Skills
- Guest relations management
- Menu presentation
- High volume dining
- Menu memorization
- Table setting
- Sales techniques
- Plates presentation
- Banquet coordination
- Reservation handling
- Order accuracy
- POS system operation
- Bar terminology
- Wine service
- Tableside service
- Hygiene standards
- Liquor, wine, and food service
- Price memorization
- Cleaning and sanitizing
- Hospitality service expertise
Certification
First level of sommelier
Timeline
Head Waiter
Marco Marrone
06.2021 - Current
First level of sommelier
Superiore - Elettric Maintenance
Istituto Professionale Guglielmo Marconi