- Photography
- Volunteering
- DIY
Davide Verderio
Cavenago di Brianza,MB
Profilo professionale
Professional with many years of experience in Medical Devices and
automation, enterprising and determined, goal-oriented with excellent
team and process management skills.
Proven leadership and communication skills, excellent organisation and
time management, as well as solid skills in planning activities and
trainings. Strong troubleshooting skills, sales background.
Able to implement workflows and procedures based on available resources and ensure full efficiency in the delivery of support services,
both independently and within a team. logistics coordination and interface with the commercial department.
Fluency in English and flexibility complete the profile.
Panoramica
22
22
anni di esperienza
Esperienza lavorativa
EMEA Service Manager
Vela Diagnostics GmbH
EMEA
04.2017 - ad oggi
- Complete Service tasks (Installation-Maintenance-Troubleshoot)
- Management of Service department
- Management of customers base, logistic, delivery, installations, maintenances and updates
- Quality management system and troubleshooting database
- Guarantee of the highest level of customer service while developing long-lasting relationships with customers
- Team members management
- Conducting of administrative and pre sales activities
- Resolving field problems and improving current methods to increase productivity and customer service
- Monitoring of issues to define the models with HQ and R&D
- Define procedures to streamline the flow
- Supervision of personal performance of tasks
- MbOs reviews, targets assignments
- SFDC reports and analytics
- Spare parts management
- Cooperation with business management, strategies sales support
Field Service Engineer (From Feb 2015 Team Leader)
Vela Diagnostics Germany GmbH
EMEA
02.2013 - 04.2017
- Technical responsibility for medical equipments installed in hospitals and public/private laboratories
- First phone call, repair on site
- Networking
- QPCR and NGS knowledge
- Interface with headquarters and important research laboratories
- Planning of Field Service support at customer sites across Europe and Middle East
- Ensure FSEs car stock, tools and updates
- Defining technical documentation and maintenance plans
- Complaint management system and customer relationship management (CRM) system
- Plan for roll-out of system updates (Software and Hardware) to customer base in close coordination with all involved parties (FAS, AM)
- Training new FSEs and team members for any product lines, training of customer technicians
Workflow Manager
Andrew Telecommunications Products s.r.l (Commscope)
Agrate Brianza, MI
03.2005 - 02.2013
- Managing the processes from R&D to the production plant in order to plan and make it profitable
- Improve and streamline production flow
- Cost savings
- Technical management and planning of activities
- Technical Leader for OEM projects such as Nokia, Nortel, Lucent
- Direct contacts with customers and suppliers
- Electronic engineering design of boards (analogic and digital) for combineers
- Knowledge of integrated components, drafting of schematics and functional testing procedures
Production line Leader
Andrew Telecommunications Products s.r.l.
Agrate Brianza, MI
11.1996 - 03.2005
- Project, development and start-up of ESD free area
- Management and problem solving of the production line
- Testing, analysis and repair of electronic circuits
- Setting up of the activities according to the logic of Lean Manufacturing, ESD rules application
- Logistic organization and management of the team (20 people)
- Daily collaboration with the production plant director
Military service as Carabiniere in a field operative unit
4 BTG “Veneto” Carabinieri
Mestre, Venezia
08.1995 - 08.1996
- Carrying out all activities set out by the Army and the Ministry of Defence.
Istruzione
qPCR & NGS Installation and Maintenance - Molecular diagnostics
Vela Diagnostics SG
Singapore04.2014
Certificate - Lean manufacturing, team leadership, cost reduction
SDA Bocconi University
Milano01.2013
EU Certificate - English language written and spoken
Company course
Agrate09.2012
Degree - Electronics spec. Telecommunications
I.T.I.S. G. Marconi
Gorgonzola01.1994
Competenze
Attitude to work by objectives
Effective communication
Operational autonomy
NGS and qPCR instruments
Organisational skills
Team management
Workflow management
Leadership
Attitude to teamwork
Strong troubleshooting
IT skills
Good manual skills and precision
Liquid handling robots
Use tools and instrumentation
Sales attitude
Hobby e interessi
Languages
Italiano
Madrelingua
Inglese
Avanzato
C1
Francese
Base
A2
Spagnolo
Base
A2
Cronologia
EMEA Service Manager
Vela Diagnostics GmbH
04.2017 - ad oggi
Field Service Engineer (From Feb 2015 Team Leader)
Vela Diagnostics Germany GmbH
02.2013 - 04.2017
Workflow Manager
Andrew Telecommunications Products s.r.l (Commscope)
03.2005 - 02.2013
Production line Leader
Andrew Telecommunications Products s.r.l.
11.1996 - 03.2005
Military service as Carabiniere in a field operative unit
4 BTG “Veneto” Carabinieri
08.1995 - 08.1996
Degree - Electronics spec. Telecommunications
I.T.I.S. G. Marconi
qPCR & NGS Installation and Maintenance - Molecular diagnostics
Vela Diagnostics SG
Certificate - Lean manufacturing, team leadership, cost reduction
SDA Bocconi University
EU Certificate - English language written and spoken
Company course
PERSONAL ATTITUDE
- Determination and resilience
- Positivity and Self-confidence
- Mediation skills and empathy