Elena Bettini
Pianiga
Summary
Enthusiastic tour leader with passion for cultivating unforgettable travel experiences. Good historical knowledge of Venice with good organizational and public speaking skills.
Overview
19
19
years of professional experience
Work History
Tour Leader
Freelance
11.2011 - Current
- Airport and port assistance
- Transfers
- Meet & Greet
- Events
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Hospitality Desk
- Vip Services
- Guided groups of up to 25 people on scheduled tours.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
- Built personal relationships with guests to promote positive experiences.
Museum Guide
Civita Tre Venezie
07.2015 - 12.2017
- Enhanced visitor experience by providing engaging and informative tours of museum exhibits.
- Maintained an organized and welcoming environment, allowing visitors to fully immerse themselves in the museum experience.
- Established positive relationships with tour members through fun and engaging conversation.
Travel Agent
Michelangelo Travel
03.2006 - 12.2012
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
Education
Master of Arts - Art History
Università Degli Studi Di Padova
Padova, Italy10.2011
Laurea - Progettazione e gestione del turismo culturale
Università Degli Studi Di Padova
Padova, Italy03.2007
Diploma - Liceo Classico-Linguistico
Liceo Classico Statale E. Majorana- E. Corner
Mirano, VE07.2002
Skills
- Arts and culture
- Tour services
- Itinerary development
- Tour planning
- Historical research
- Art appreciation
- Teamwork
- Team coordination
Languages
English
Upper intermediate (B2)
French
Upper intermediate (B2)
German
Intermediate (B1)
Timeline
Museum Guide
Civita Tre Venezie
07.2015 - 12.2017
Tour Leader
Freelance
11.2011 - Current
Travel Agent
Michelangelo Travel
03.2006 - 12.2012
Master of Arts - Art History
Università Degli Studi Di Padova
Laurea - Progettazione e gestione del turismo culturale
Università Degli Studi Di Padova
Diploma - Liceo Classico-Linguistico
Liceo Classico Statale E. Majorana- E. Corner
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