ELENA JULIA ALVARADO GIANNELLI
Florence,FI
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Excellent interpersonal and time management skills.
Overview
12
12
years of professional experience
Work History
Account Executive
McCann Health Italy
05.2022 - Current
- Planning, budgeting and executive management of CME and Promo events
- Creation of print media for Global and non-Global campaigns
- Met existing customers to review current services and expand sales opportunities.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Provided professional services and support in a dynamic work environment.
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Contributed to event marketing, sales and brand promotion.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Executed successful sales strategies to convert leads into customers.
- Met and exceeded service level goals to achieve standards and expectations.
Communication Specialist
El Cafe srl
07.2012 - Current
- Served as a trusted advisor to senior leadership on matters related to internal messaging during times of organizational change.
- Cultivated strong relationships with media representatives to secure widespread coverage and feature stories.
- Managed media relations for organizations to produce successful results.
- Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
- Developed comprehensive media outreach plan to increase visibility of organization in local, regional and national markets.
- Optimized social media presence through strategic content creation, leading to significant growth in followers and engagement rates.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
- Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
- Secured media coverage for clients, company, and specific campaigns.
- Evaluated the success of communication campaigns using analytics tools, refining future strategies based on insights gained.
- Provided administrative support to senior team members.
Junior Account
Havas Milan
06.2021 - 05.2022
- Analysis of the competitive scenario and study of a strategy.
- Enhanced customer retention through proactive communication efforts including regular check-ins and prompt issue resolution.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Participated in weekly team meetings to discuss ongoing projects and strategize improvements for better client outcomes.
- Attended monthly sales meetings and quarterly sales trainings.
- Generated advertising brochure for vendor use.
- Coordinated with creative teams in developing compelling presentations that effectively communicated product benefits tailored towards each individual client''s needs.
- Built relationships with customers and community to promote long term business growth.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Delivered services to customer locations within specific timeframes.
- Negotiated prices, terms of sales and service agreements.
Sales assistant
Christian Dior
09.2017 - 01.2018
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Gathered and prepared sales materials in preparation for sales meetings.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Executed visual merchandising strategies to attract customers and drive sales.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Prioritized helping customers over completing other routine tasks in store.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Paid attention to detail while completing assignments.
- Developed strong communication and organizational skills through working on group projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Student Tutor
Syracuse University in Florence
01.2017 - 05.2017
- Supporting professors in improving their teaching activities and solving any problems
- Direct collaboration with students in order to achieve greater integration in the university environment
- Research and updating of all the necessary materials for the university and students
- Supporting the Head of Operations in day-to-day operational functions
- Execution of extracurricular Italian-English language tandem
Education
Master's Degree in European and American Languages and Literatures (Linguistics Curriculum with Russian Language) - Linguistics
University of Florence
Florence, Italy01.2023
Marketing
24 ORE Business School
MILAN11.2021
Online Courses With Certification - Marketing
24 ORE Business School
Milan, Italy05.2021
Bachelor's degree in Languages, Literatures and Intercultural Studies (Slavic Languages Curriculum: Russian, Polish, Czech and Croatian) - Slavic Languages And Literatures
University of Florence
FLORENCE04.2018
Skills
- Advanced Excel course at 24 ORE Business School
- Progress Reporting
- Customer Relationship Management
- Market development
- Needs Assessment
- Business Development
- Account planning
- New business opportunities
- Forecast preparation
- Written and verbal communication
- Relationship building and management
- Strategic selling
- Budget Development
- Marketing strategy implementation
- Problem-solving abilities
- Multitasking
- Team Collaboration
- Time Management
- Adaptability
- Decision-Making
- Team building
Languages
ENGLISH
Advanced (C1)
SPANISH
Bilingual or Proficient (C2)
ITALIAN
Bilingual or Proficient (C2)
RUSSIAN
Elementary (A2)
POLISH
Elementary (A2)
PORTUGUESE
Elementary (A2)
FRENCH
Elementary (A2)
About Me
I like observing and listening to nature, which is why I have always found a moment in my week to 'escape' from the hectic city life to a mountain or the sea. I grew up in a family with various cultures (Italian/Spanish/American) and because of this I have felt like a citizen of the world since I was a child. I love to travel, to fill my eyes, my mind and my soul with the colors that every people, culture, nature can offer; in fact, my right hemisphere is on a plane travelling to unknown worlds and my left hemisphere is on earth trying to bring my experiences into everyday life.,
HOBBIES
July 2011 - Present
Italian Red Cross (Volunteer)
I have obtained the following patents: TSSA (Medical Transport and Rescue in Ambulance 118), FullD (Cardio Pulmonary Resuscitation with semiautomatic defibrillator adult, child, infant), Pediatric and Adult Disostriction Maneuvers (Heimlich Maneuver), Infectious Disease update (health worker 118 COVID).
Various experiences with foreign delegations as a translator and cultural mediator
Timeline
Account Executive
McCann Health Italy
05.2022 - Current
Junior Account
Havas Milan
06.2021 - 05.2022
Sales assistant
Christian Dior
09.2017 - 01.2018
Student Tutor
Syracuse University in Florence
01.2017 - 05.2017
Communication Specialist
El Cafe srl
07.2012 - Current
Master's Degree in European and American Languages and Literatures (Linguistics Curriculum with Russian Language) - Linguistics
University of Florence
Marketing
24 ORE Business School
Online Courses With Certification - Marketing
24 ORE Business School
Bachelor's degree in Languages, Literatures and Intercultural Studies (Slavic Languages Curriculum: Russian, Polish, Czech and Croatian) - Slavic Languages And Literatures
University of Florence
Similar Profiles
Alexis RabilloudAlexis Rabilloud
Freelance Art Director - ACD at Publicis Colab, McCann healthcare, IPG Health, Grey group, MRM, FCB health, Area23, FirstbornFreelance Art Director - ACD at Publicis Colab, McCann healthcare, IPG Health, Grey group, MRM, FCB health, Area23, Firstborn
Sean GilliesSean Gillies
Senior Account Executive at Mccann Health / IPGSenior Account Executive at Mccann Health / IPG
Ing-Wei KhorIng-Wei Khor
Associate Creative Director, Copy at McCann Health New YorkAssociate Creative Director, Copy at McCann Health New York