NATALIA ERICA ONOR

• Enhanced document organization by implementing efficient categorization and filing systems.
• Archived more than 100k documents, Pec correspondence and reports since 2022.
• Reduced errors in translation/documentation by maintaining consistent formatting and proofreading for accuracy.
• Streamlined the document review process by establishing clear communication channels with relevant team members.
• Ensured timely submission of project documents by closely monitoring deadlines and prioritizing tasks accordingly.
• Managed version control effectively, ensuring that all team members accessed the most up-to-date documents for reference or editing purposes.
• Optimized workflow efficiency by proactively identifying bottlenecks in the document management process and proposing solutions for improvement.
• Provided comprehensive training to new hires on company-specific document control procedures, contributing to a smoother onboarding experience.
• Developed user-friendly templates for frequent use, standardizing documentation across departments and projects.
• Contributed to ongoing process improvements by participating in regular meetings with key stakeholders to discuss challenges, successes, and opportunities related to document control practices.
• Assisted in the development of comprehensive Document Control Plans tailored specifically to individual projects or clients'' needs.
• Coordinated with external vendors and partners in acquiring essential project documents, ensuring seamless integration into internal systems and databases upon receipt.
• Coordinated document exchange between departments, contractors, suppliers and customers.
• Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
• Prepared documents for projects in accordance with project manager, team, or client specifications.
• Increased stakeholder satisfaction with frequent progress updates and transparent reporting methods.
• Developed comprehensive project plans and timelines to facilitate on-time project delivery.
• Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
• Contributed to the development of proposals by gathering data, creating visuals, and editing content as needed.
• Established strong relationships with internal departments such as finance and procurement for smooth collaboration in meeting project requirements.
• Assisted in the preparation of final project reports and presentations through thorough analysis of quantitative data and qualitative feedback and translation quality.
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• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Resolved problems, improved operations and provided exceptional service.
• Handled +100 calls per day to address jurors' inquiries and concerns.
• Effectively managed assigned cases, collecting and documenting details using Excel and CRM Software.
• Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
• Collected court fees and fines and recorded amounts collected in various databases.
• Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
• Maintained jury lists and issued jury summons.
• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
• Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
• Helped with intake of new clients and materials by setting up files and documenting important information.
• Interviewed and prepared intake sheets for clients in Spanish and English.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Assisted in coordinating implementation of policies and practices across organization.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

• Provided primary customer support to internal and external customers.
• Delivering high quality of customer service providing assistance, information and customer support services to facilitate effective operation of business.
• Respond to 50+ enquiries daily from customers on wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organizational processes and standards.
• Responsible for providing broad range of administrative and coordination services to support unit's program of work and facilitate delivery of business operations.
• Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
• Educate client/customers on rights and responsibilities of parties, requirements and services to raise community awareness and ensure compliance with legislation and/or processes.
• Collect and compile information for, and prepare documentation and correspondence in line with quality and organizational requirements, to support information flow and to inform decision making.
• Provide project management support and/or administrative services and track progress and issues to ensure effective service delivery outcomes.
• Provide range of administrative and support services, including but not limited to records management, routine correspondence, meeting and event coordination, to support effective operation of team/unit.
• Delivering multiple customer service activities and services in line with agreed standards, timeframes and milestones, given tight timeframes and need to maintain accuracy and attention to detail.
• Prioritizing tasks and requests for information, in high-volume working environment with competing priorities, to ensure timeframes are met.
• Providing range of administrative and processing tasks with accuracy and efficiency in high-volume work environment.
• Provided primary customer support to internal and external customers.
• Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections

• Contributed to design and implementation of more than 20 corporate documentation standards, numbering conventions, standard operating procedures and templates.
• Managed over 50 staff to finalize projects. Hired 20+ employees and initiated new hire paperwork process.
• Reduce labour costs by 20% reflecting business requirements.
• Supervised 3 main projects from project start through delivery by prioritizing needs and delegating assignments.
• Developed and executed system implementation plans to permit integration of users and documentation for company mergers.

• Relocate to Italy to undertake 3 major dental operations.
• Major Dental and maxillofacial care to restore complete oral health and aesthetic function as a result of being hit by a car in Sydney CBD.

• Responsible for the development, execution & evaluation of 100+ event projects in NSW including internationally renowned events such as HANDA Opera Australia @ the Harbor, the Mercedes-Benz Sydney's Fashion week and VIVID festival.
• Developed and initiated projects, managed costs, and monitored performance.
• Supervised onsite team of 50+, including caterers, audio-visual technicians, and facility management team.
• Recruitment and cross-trained 200+ staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
• Promoted adherence to client-event requirements through effective delegation, prioritizing and management of all entire production lifecycle, from concept to execution.
• Oversaw preparation and management of event budgets to deliver at or below projected costs.
• Manage logistics and smooth running of pre-event meetings with client and stakeholders including scheduling of meetings, preparing agendas, arranging catering, preparing papers and producing meeting minutes.
• Plan and distribute tasks among members of project team ensuring good flow of information between team members.
• Developed and initiated projects, managed costs, and monitored performance.

• Working closely with stakeholder and executives to create successful businesses (1mil EBDTA first 12 months).
• Contributing to Critical pathway development plan and coordinating all pre-opening operational tasks and departments.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Managed and led multi-disciplinary design team throughout development and contract document phases for $900k project.
• Strong Financial (P&L) and cost management skills to monitor venue operating expenses and labour costs. Prepared monthly reports for upper management including P&L and sales trends.
• Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
• Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.
• Execute all logistic activities to achieve the completion of the project in 7 weeks from start to end.
• Principal Sustainability Officer to advise, coach, and support building staff (facility managers, engineers, technicians) in identifying, scoping, and implementing energy efficiency improvements.
• Liaise with internal department and external stakeholders, clients, executives and celebrities.
• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.

• Providing exceptional and "magical" customer service suitable for all families on board.
• Responsible for greeting and providing service to 16-22 guests of all ages.
• Work as living advertisement for Disney while promoting activities and proving rapid assistance to guests in need.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
• Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
• Acts as assistant emcee while supporting Entertainment Activities Manager, Club Host and/or Entertainment Hosts/Hostesses.
• Ensures set-up and clean-up of all adult/family activities.
• Participates in day/evening deck parties, games shows, trivia contests, sports challenges, ship/island tours, bingo, etc.
• Assists with Port Adventures (shore excursion) operation. Helps with island rentals and activities on Castaway Cay.
• Seeks out guest contact and displays enthusiasm and boundless amounts of energy.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

Served as Project Manager, STEM Ambassador and National Organizer of Tomorrow’s Water: CIWEM’s Youth Water Prize.

• Main organizer of national (London, UK) & international competitions (Stockholm, Sweden).
• Initiating, organizing and promoting Tomorrow’s Water’s National Competition for 200+schools, 50+stakeholders and 200+teachers.
• Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
• Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight.
• Created PowerPoint presentations for business development purposes.
• Monitored and directed 50+ incoming mail and prepared 500+ outgoing mail.
• Worked closely with product development teams to create and maintain engaging marketing materials online through content development, follower engagement, social listening, trend analysis etc.
• Researched and incorporated current trends and data into standard curriculum for Water, Sustainability, and Environmental issues.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support students.
• Coordinated travel itineraries, including flights, ground transportation and hotel accommodations.
• Used coordination and planning skills to achieve results according to schedule.
• Gathered and organized all printed materials required for program participation