Federica Ruggiero
Cerveteri
Summary
Young professional with strong determination and motivation to learn and grow professionally. I am a free-spirited person, I keep prejudices at bay and I have an open mind, which allows me to observe the world through different perspectives and to learn even what is unfamiliar to me. During my last work experience I perfected the use of the main work tools and techniques and the constant use of the English language, demonstrating proactivity, mental flexibility, excellent communication and interpersonal skills, as well as team spirit and the ability to establish priorities by organizing one's work in a rigorous and goal-oriented way. Learning a language does not only mean knowing how to speak, read, write and listen, but it has allowed me to learn about the culture of the country. Foreign languages have opened the doors to the knowledge of new cultures, broadening my horizons and making me more tolerant.
Overview
2
2
years of professional experience
1
1
Certification
Work History
High Class Hotel Maid
Grand Hotel Plaza
10.2024 - Current
- Management of cash register opening and closing operations.
- Issuing receipts, invoices and slips, checking their accuracy.
- Receiving payments in cash or by credit and debit cards.
- Keeping cash accounts, checking the amount of collections at the end of the shift.
- Setting up the room and arranging tables based on reservations.
- Taking orders and serving at the table.
- Supporting customers in choosing dishes and pairing wines.
- Presentation of the menu and illustration of the specials of the day.
- Clearing, sanitizing and mise en place of tables.
- Cleaning and tidying up the room at the end of service in preparation for the next shift.
- Welcoming guests and accompanying them to the tables.
- Service during banquets, parties and special events.
- Preparation and table service of hot and cold drinks.
- Management of payments at the table.
- Supporting the reception in welcoming customers.
- Small preparations of welcome aperitifs.
- Cleaning of rooms with a trolley, removing and ordering personal items in order to carry out cleaning.
- Collaboration with maintenance staff, reporting any structural problems or system failures.
- Cleaning and sanitizing minibars, and the order of the coffee and beverage area of
the individual hotel rooms. - Management and scope of ROOM SERVICE.
- Breakfast waitress with management and help with the buffet.
Waitress
Rome Marriott Park Hotel
02.2024 - 10.2024
- Table service with speed, courtesy and precision
- Clear tables and clean the room
- Support the dining room team and constant collaboration with the kitchen to ensure fast and quality service
- Preparation of the mise en place
- Verification of guest satisfaction during service and resolution of any problems
- Illustration of the ingredients present in the dishes when requested
- Table service of multiple courses by hand with a trolley
- Sanitization of tables and change of place settings
- Formal and informal mise en place of tables depending on the need
- Illustration of the menu of the day, options and alternatives available
- Organization of the room and arrangement of tables
- Administration of courses at the table with speed of service, order and courtesy
- Collaboration in the preparation of buffets and banquets
- Maintaining a neat, clean and professional appearance
- Support in the opening and closing operations of the restaurant
- Preparation of trays, cutlery and dishes and arrangement of condiments, bread baskets and breadsticks
- Coverage of the service during special events, such as weddings
- Corporate parties, ensuring an experience in line with the importance of the situation
- Optimal accommodation for guests with special needs, including child seats and wheelchairs
Restaurant Waitress
Borgo di Tragliata
06.2022 - 10.2024
- Resolution of complaints, poor service and customer grievances.
- Collaboration with the chef to define a personalized menu for VIP customers, based on the preferences and dietary restrictions communicated.
- Participation in wine tastings and training courses to improve skills in the sale and service of fine wines.
- Demonstration of polite and professional behavior towards customers in order to encourage requests for information and orders.
- Participation in trade fairs and conferences to update and improve food and wine skills.
- Management of reservations and arrangement of table settings before guests arrive.
- Complete management of assigned tables ensuring adequate service standards and customer satisfaction.
- Service coverage during special events, such as weddings or company parties, ensuring an experience in line with the importance of the situation.
- Preparation of trays, cutlery and dishes and arrangement of condiments, bread baskets and breadsticks.
- Preparation and table service of drinks and beverages based on customer requests.
- Collaboration with kitchen staff to ensure order management and speed of service.
- Collaboration in setting up buffets and banquets.
Organization of the room and table layout. - Sanitization of tables and change of place settings.
- French service for weddings and other events.
Education
High School Diploma - Human Sciences Socio-economic
Istitute "Padre Alberto Guglielmotti"
Roma,Italy06-2020
Skills
- Excellent customer service skills
- Knowledge of food safety regulations
- Communication skills
- Knowledge of English
- Knowledge of Spanish
- Relational skills
- Organizational skills
- Planning skills
- Friendly attitude
- Extroverted attitude
- Attention to detail
- Teamwork ability
- Welcoming techniques
- Dynamism
- Physical endurance
- Ability to multitask
- Customer satisfaction
Certification
- Certification of extracurricular work as a volunteer at the AVIS association, Civitavecchia Court, Casale del sole summer camp.
- Training course on work safety.
Timeline
High Class Hotel Maid
Grand Hotel Plaza
10.2024 - Current
Waitress
Rome Marriott Park Hotel
02.2024 - 10.2024
Restaurant Waitress
Borgo di Tragliata
06.2022 - 10.2024
- Certification of extracurricular work as a volunteer at the AVIS association, Civitavecchia Court, Casale del sole summer camp.
- Training course on work safety.
High School Diploma - Human Sciences Socio-economic
Istitute "Padre Alberto Guglielmotti"
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