Fiore Mauro
Milano,MI
Profilo professionale
Sono una persona dinamica e motivata. Ho maturato esperienza in diversi settori professionali, acquisendo competenze in molti ambiti e la capacità di inserirmi rapidamente in nuovi contesti grazie al lavoro di squadra e alla mia attenzione nell'affrontare problematiche complesse. Ad oggi ricerco nuove sfide dove poter contribuire al successo dell’azienda, grazie alle mie competenze e al mio impegno.
Panoramica
4
4
Languages
21
21
years of professional experience
Esperienza lavorativa
Cluster General Manager
Courtyard by Marriott Milano Linate & Residence Inn by Marriott Milano Linate
2024.05 - 2026.08
- As Cluster General Manager, led the pre-opening and launch of both the Courtyard by Marriott and Residence Inn by Marriott Milano Linate, coordinating all operational, commercial, financial, and human resources activities.
- Opened a dual-branded hotel complex with 154 rooms and 102 apartments
- Led the successful pre-opening and opening of both hotels.
- Recruited, trained, and developed the opening team.
- Implemented Marriott brand standards and operational procedures.
- Oversaw daily operations, guest satisfaction, and financial performance.
- Managed budgets, forecasting, and cost control.
- Worked closely with owners, contractors, and Marriott teams throughout the project.
- Developed sales and revenue strategies to drive business growth.
- Ensured compliance with all legal, safety, and brand requirements.
General Manager
Novotel Firenze Nord Aeroporto, Florence (Italy) - Accorhotels
Florence
2017.01 - 2024.04
- - Organizing, managing and coordinating various departments and verifying compliance with quality standards: reception, restaurant, housekeeping, maintenance and pool
- - Knowledge of all aspects related to the operational management of a hotel facility
- - Managing business activities and relationships with customers, suppliers and employees
- - Defining strategies and plans for achieving property goals
- - Ability to manage, supervise and train staff
- - Organizational, problem solving, motivational negotiation, stress management and conflict management skills
- - Ability to set and achieve goals, both personal and group goals
- - Ability to work in a team
- - Ability to monitor and verify services offered by meeting set standards with customer and ownership orientation
- - Ability to financial administration of the hotel according to the criteria of efficiency and economy
- - Ability to control management by monitoring budgets and accounting
- - Excellent knowledge of revenue management in sales and rate policies
- - Knowledge and familiarity in the use of PMS and channel manager
- - Knowledge and familiarity in working with major OTAs (Booking.com and Expedia in particular)
- - Excellent communication skills, both written and verbal
- - Excellent knowledge of computer use and major hotel management software
Front Office Manager
Mercure Leonardo da Vinci Rome Airport, Fiumicino (Italy)
Fiumicino
2016.01 - 2016.12
- - staff and reception management
- - booking, group reservation and allotment management
- - revenue management and controlling competitors
- - supplier orders
Front Office Manager
Ibis Styles Roma Eur, Roma (Italy)
Roma
2013.03 - 2015.12
- - staff and reception management
- - booking, group reservation and allotment management
- - revenue management and controlling competitors
- - supplier orders
Hotel Manager
Ikaraton Hotel Boutique, Isla Margarita (Venezuela)
Isla Margarita
2010.01 - 2012.12
- - staff management
- - room control and maintenance by interfacing with respective department heads
- - revenue management, costs and revenues management
Hotel Receptionist and
Hotel Corte del Naviglio – Cà Bianca, Milan (Italy)
Milan
2006.01 - 2010.12
- - checking in and checking out
- - entering and checking reservations
- - managing group reservations and allotments
- - checkout and cashiering
- - customer service
- - control and management of the main tour operators
- - competitors control
- - communication of statistical data to relevant agencies
- - management of outstanding payments.
Istruzione
Certificate of maturity of tourist - Business administration, foreign languages, personal computer use
2005-07
Diploma magistrale -
1998-07
Competenze
- Indipendenza nella gestione delle mansioni
- Doti di leadership
- Precisione e attenzione ai dettagli
- Doti di coordinamento e programmazione
- Comunicazione efficace
- Resistenza allo stress
- Capacità di adattamento e flessibilità
- Attitudine alla leadership
- Capacità di gestire scadenze in tempi ridotti
- Accuratezza e meticolosità
- Orientamento al cliente
- Customer oriented
- Team management
- Forte motivazione e attitudine propositiva
- Contabilità e fatturazione
- Capacità di ascolto attivo
- Uso di strumenti e macchinari di settore
- Strategie relazionali
- IT skills
Driving licence
B
Lingue
Italiano
Madrelingua
C2
Inglese
Intermedio
B1
Spagnolo
Base
A2
Tedesco
Principiante
A1
Cronologia
Cluster General Manager - Courtyard by Marriott Milano Linate & Residence Inn by Marriott Milano Linate
2024.05 - 2026.08
General Manager - Novotel Firenze Nord Aeroporto, Florence (Italy) - Accorhotels
2017.01 - 2024.04
Front Office Manager - Mercure Leonardo da Vinci Rome Airport, Fiumicino (Italy)
2016.01 - 2016.12
Front Office Manager - Ibis Styles Roma Eur, Roma (Italy)
2013.03 - 2015.12
Hotel Manager - Ikaraton Hotel Boutique, Isla Margarita (Venezuela)
2010.01 - 2012.12
Hotel Receptionist and - Hotel Corte del Naviglio – Cà Bianca, Milan (Italy)
2006.01 - 2010.12
Professional Institute of Tourism and Commercial Services L. Bertarelli - Certificate of maturity of tourist, Business administration, foreign languages, personal computer use
Teacher Training Institute Gaetana Agnesi - Diploma magistrale,