Flavio Scarpa
Venice
Summary
Dynamic entrepreneur with a proven track record at Ristorante Pizzeria Parco Delle Rose, excelling in client relationship management and operational oversight with more than 10 years of experience. Enhanced customer satisfaction through exceptional service and efficient processes, while managing financial aspects effectively. Strong communicator dedicated to fostering positive client interactions and driving repeat business.
Highly effective and comfortable working with people at all levels in organization.
Dedicated restaurant professional with a history of meeting company goals utilizing consistent and organized practices. Skilled also in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
32
32
years of professional experience
Work History
Imprenditore
Ristorante Pizzeria Parco Delle Rose
04.2017 - 12.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Comparsa Spettacolo
Mestiere Cinema
01.2016 - 07.2016
Gestore
Locanda Domus Orsoni Varo Srl
01.2013 - 12.2015
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- check in and check out procedures
- arranging and serving breakfast for all clients
- management of reservations and quotations
Impiegato Tecnico Di Gioco
Casinò Di Venezia Spa
01.1997 - 01.2015
- Enhanced casino atmosphere by providing exceptional customer service and maintaining professionalism.
- Increased gaming efficiency through proficient handling of cash transactions and accurate recordkeeping.
- Promoted a safe and enjoyable gambling experience for all customers, adhering to strict rules and regulations.
- Contributed to overall casino profitability by effectively managing table limits and payouts based on house policies.
- Educated new players on game rules and strategies, fostering an inclusive environment where everyone could participate confidently.
Lavapiatti
Ciga Hotels
01.1997 - 12.1997
Controllo Ingresso Personale
Ciga Hotels
05.1996 - 10.1996
Lavapiatti
Ciga Hotels
03.1995 - 06.1995
Controllo Ingresso Personale
Ciga Hotels
04.1994 - 11.1994
Lavapiatti
Hotel Mabapa Di Vianello Sas
10.1993 - 11.1993
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Controllo Ingresso Personale
Ciga Hotels Spa
08.1992 - 11.1992
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Banconiere
Ciga Hotels Spa
08.1991 - 09.1991
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
- Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Processed customer orders and accurately entered into order system.
Education
Certificazione Linguistica - Lingua Inglese
IELTS
Milan, Italy05-2024
Diploma - Sommelierie
Associazione Italiana Sommelier AIS
Venezia06-2016
GED -
Istituto Tecnico Commerciale Paolo Sarpi
Venezia07-1992
Skills
- Customer Service Excellence
- Strong Oral and Written Communication
- Client Relationship Management
- Operational Oversight
Travelling, sailing, wine & food tasting
Viaggi via terra e via mare: Sud America, Centro America, Nord Africa, Penisola Arabica, Oceania, India, Europa, Thailandia e Laos, Cambogia, Vietnam.
Degustazioni: Vinitaly e in Italia, Francia, Nuova Zelanda, Australia presso produttori di vino come Ferrari, Pacalet (Borgogna), Kalleske.
Timeline
Imprenditore
Ristorante Pizzeria Parco Delle Rose
04.2017 - 12.2023
Comparsa Spettacolo
Mestiere Cinema
01.2016 - 07.2016
Gestore
Locanda Domus Orsoni Varo Srl
01.2013 - 12.2015
Impiegato Tecnico Di Gioco
Casinò Di Venezia Spa
01.1997 - 01.2015
Lavapiatti
Ciga Hotels
01.1997 - 12.1997
Controllo Ingresso Personale
Ciga Hotels
05.1996 - 10.1996
Lavapiatti
Ciga Hotels
03.1995 - 06.1995
Controllo Ingresso Personale
Ciga Hotels
04.1994 - 11.1994
Lavapiatti
Hotel Mabapa Di Vianello Sas
10.1993 - 11.1993
Controllo Ingresso Personale
Ciga Hotels Spa
08.1992 - 11.1992
Banconiere
Ciga Hotels Spa
08.1991 - 09.1991
Certificazione Linguistica - Lingua Inglese
IELTS
Diploma - Sommelierie
Associazione Italiana Sommelier AIS
GED -
Istituto Tecnico Commerciale Paolo Sarpi
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