Francesco Merola
Lecce
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Offering strong communication skills and natural ability to connect with people, eager to learn and develop in aviation environment. Brings understanding of hospitality and customer service principles, ready to use and develop conflict resolution and multitasking skills in Desired Position role.
Overview
8
8
years of professional experience
Work History
Assistente di volo
ITA airways
06.2024 - Current
- Company Overview: Assistente di volo per la compagnia di bandiera Italiana ITA Airways
Cabin Crew
easyJet
11.2023 - Current
- Company Overview: Assistente di volo Easyjet, base Amsterdam Schiphol
Cabin Crew
Ryanair
07.2023 - 10.2023
- Company Overview: Assistente di volo Ryanair con base Stoccolma Arlanda
Cabin Crew Training
Ryanair
05.2023 - 07.2023
- Company Overview: Corso di addestramento per diventare assistente di volo certificato
Fundraiser Direct Marketing per Enti Umanitari
ALM Company Srls
01.2023 - 03.2023
- Company Overview: Promozione a Leader per raccolta fondi per Enti Umanitari con organizzazioni quali 'Save The Children', 'Telethon' e 'UNHCR'
STAGE
CORTILI APERTI
05.2019 - 05.2019
- Company Overview: Stage scolastico
- Stage scolastico
Tirocinio formativo
Conservatorio Di Matera
04.2019 - 04.2019
- Company Overview: Partecipazione a lezioni, attività musicali con prove di esecuzione in esamble e workshop con la pianista Gloria Campaner
EXCHANGE STUDENT
Lillian Osborne High School
09.2018 - 01.2019
- Company Overview: Vincitore borsa di studio INPS ITACA
- Semestre all'estero in famiglia ospitante in Canada presso la 'Lillian Osborne High School' di Edmonton, Alberta
Speaker radiofonico
Radio Classica Pugliese
01.2018 - 05.2018
- Company Overview: Attività radiofonica e partecipazione alla progettazione e conduzione di un programma radio
Progetto di alternanza scuola-lavoro
Liceo Classico Giuseppe Palmieri
09.2017 - 01.2018
- Company Overview: Produzione di tracce musicale e registrazione di rumori tramite dispositivi in grado di trasformare i rumori in suoni
Stage formativo
Queen Mary University of London
07.2017 - 07.2017
- Company Overview: Vincitore borsa di studio INPS
- Viaggio d'istruzione presso il 'Queen Mary University' di Londra
- Conseguimento della certificazione linguistica 'B2 FIRST'
- Viaggio d'istruzione presso il 'Queen Mary University' di Londra
- Conseguimento della certificazione linguistica 'B2 FIRST'
Education
Medicina
Università di Ferrara
Ferrara, Emilia-Romagna09.2022
Maturità Classica -
Liceo classico e musicale Giuseppe Palmieri
Lecce, Puglia06.2020
Lillian Osborne High School
Edmonton, AB01.2019
Skills
- Servizio clienti
- Gestione delle relazioni con i clienti
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Food and beverage service
- Time management
- Verbal and written communication
- Safety procedures
- Public speaking
- Emergency procedures
- Leadership qualities
- Cultural awareness
- Passenger assistance
- Interpersonal communications
- Emergency situations management
- Problem-solving
- Emergency response coordination
- Flight safety
- FAA regulations
- Passenger safety management
- Company policy adherence
- Conflict resolution
- Multilingual skills
- Guest services
- Relationship management
- Schedule management
- Preflight briefings
- Aviation regulations
- Crew coordination
- Marketing
- Emergency response
- Airline operations
- Business class service
- Food and beverage preparation
- Sales expertise
- Report generation
- Brand promotion
- Aircraft restocking
- Teamwork and cooperation
- Multitasking and organization
- Clear communication
- Empathy and patience
- Adaptability and flexibility
- Stress management
- Emergency medical training
- Turbulence management
- In-flight announcements
- Adult AED and CPR
- Aircraft operations support
- Passenger guidance
- Boarding coordination
- Passenger service
- Detail-oriented
- Teamwork and collaboration
- Decision-making
- Safety demonstrations
- Speech clarity
- Airline policies
- Evacuation procedures
- Crew resource management
- Emergency evacuation
- Organizational skills
Consent
Autorizzo il trattamento dei miei dati personali ai sensi dell'art. 13 D.Lgs. 30 giugno 2003 n. 196 e dell'art. 13 del Regolamento (UE) 2016/679.
Personal Information
Available: Ovunque
Languages
English
Advanced (C1)
Italian
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Assistente di volo
ITA airways
06.2024 - Current
Cabin Crew
easyJet
11.2023 - Current
Cabin Crew
Ryanair
07.2023 - 10.2023
Cabin Crew Training
Ryanair
05.2023 - 07.2023
Fundraiser Direct Marketing per Enti Umanitari
ALM Company Srls
01.2023 - 03.2023
STAGE
CORTILI APERTI
05.2019 - 05.2019
Tirocinio formativo
Conservatorio Di Matera
04.2019 - 04.2019
EXCHANGE STUDENT
Lillian Osborne High School
09.2018 - 01.2019
Speaker radiofonico
Radio Classica Pugliese
01.2018 - 05.2018
Progetto di alternanza scuola-lavoro
Liceo Classico Giuseppe Palmieri
09.2017 - 01.2018
Stage formativo
Queen Mary University of London
07.2017 - 07.2017
Maturità Classica -
Liceo classico e musicale Giuseppe Palmieri
Lillian Osborne High School
Medicina
Università di Ferrara
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