Gaspare Milazzo
Rho,MI
Summary
Customer service from Autogrill, adept at enhancing guest satisfaction and streamlining operations. Very good skills in team leadership and problem-solving, improving service quality. Skilled in multitasking and organization, reliably managing resources to boost productivity. Demonstrates a positive attitude and responsibility, driving successful outcomes in fast-paced environments.
Overview
8
8
years of professional experience
Work History
RDS (responsabile Del Servizio)
Autogrill
Verbano
10.2022 - Current
- Monitored inventory levels and placed orders to replenish stock.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored service staff performance and provided feedback for improvement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Operatore Pluriservizio
Autogrill
Lainate
06.2021 - 10.2022
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Commis De Rang
Hotel Egitarso
San Vito Lo Capo
06.2016 - 10.2020
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Effectively communicated with kitchen staff, ensuring timely delivery of orders and accurate preparation of dishes.
- Assisted in maintaining a clean and organized dining area, contributing to an enjoyable dining experience for guests.
- Displayed strong time management skills by effectively prioritizing tasks during peak service times without sacrificing quality or guest satisfaction.
Commis De Rang
Badrutts Palace Hotel
St Moritz
12.2015 - 02.2016
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Aided in training new Commis de Rang employees on job responsibilities, service standards, and restaurant etiquette.
- Collaborated with the entire restaurant team, participating in pre-shift meetings to discuss daily specials and any specific guest requests or dietary restrictions.
Education
Communication Sciences For The Istitutions
Università Degli Studi Di Palermo
Palermo, Italy10.2020
Sala-bar E Vendita
I.P.S.E.O.A Virgilio Titone
Castelvetrano, Italy07.2015
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Reliable and Responsible
Languages
English
Intermediate (B1)
Timeline
RDS (responsabile Del Servizio)
Autogrill
10.2022 - Current
Operatore Pluriservizio
Autogrill
06.2021 - 10.2022
Commis De Rang
Hotel Egitarso
06.2016 - 10.2020
Commis De Rang
Badrutts Palace Hotel
12.2015 - 02.2016
Communication Sciences For The Istitutions
Università Degli Studi Di Palermo
Sala-bar E Vendita
I.P.S.E.O.A Virgilio Titone