Giada Pantalena
Venezia
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results. Organized candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Restaurant Waitress
Ae Oke Restaurant
06.2022 - 01.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Served food and beverages promptly with focused attention to customer needs.
Hotel Front Desk Receptionist
Hotel Continental
06.2021 - 10.2021
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Summer Camp Coordinator
U.S. Rovizza Sports Club
06.2020 - 09.2020
- Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
- Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.
- Oversaw team of counselors and support team members.
- Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
Carribean Dances Teacher
U.S. Rovizza Sports Club
09.2018 - 06.2020
- Worked cooperatively with other teachers, administrators, and parents to help athletes reach learning objectives.
- Supported athletes physical, mental, and social development using classroom games and activities.
Education
Bachelor Degree - Japanese Studies
Ca' Foscari University
Venice07.2024
Overseas Program - Japanese
Seikei University
Tokyo08.2023
High School Diploma - Foreign Languages And Literatures
Liceo G. Bagatta
Desenzano Del Garda07.2020
Skills
- Service Quality
- Alcoholic Beverage Service
- Creative Solutions
- Time Management
- Public Relations
- Public Speaking
- Customer Experience Management
Languages
Japanese
Upper intermediate (B2)
English
Advanced (C1)
Italian
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
German
Intermediate (B1)
Spanish
Intermediate (B1)
Additional Information
Knowledge of Microsoft Word / Excel / Access / Powerpoint
Timeline
Restaurant Waitress
Ae Oke Restaurant
06.2022 - 01.2024
Hotel Front Desk Receptionist
Hotel Continental
06.2021 - 10.2021
Summer Camp Coordinator
U.S. Rovizza Sports Club
06.2020 - 09.2020
Carribean Dances Teacher
U.S. Rovizza Sports Club
09.2018 - 06.2020
Bachelor Degree - Japanese Studies
Ca' Foscari University
Overseas Program - Japanese
Seikei University
High School Diploma - Foreign Languages And Literatures
Liceo G. Bagatta
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